Pixel 7 Pro hot and display goes black
Phlip1
Enthusiast - Level 1

Only about 3 months on Pixel 7 Pro. 1 time after a few weeks it got hot and the screen blinked white at the top, then some green squares. Then black. Holding the power button would make it vibrate so it was still on. Figured out how to restart  it but the same. Overnight it seemed to fix itself. FF to last week and it's doing it all the time. Every once in a while it would come back and tried some suggestions to improve it. but now it has stayed black for 2 days. Went to Verizon and after looking at it said to file with Google for a replacement. Haven't been able to put it in safe mode either. Let the battery dies overnight and it came back on.

Been very careful with this phone. In an Otter box since I left the store. Never dropped. While trying to figure this out, I had it out of the case and got it working somehow, and accidently LIGHTLY tapped it on my desk and it did it again.

Concerned that this hardware issue isn't resolved on newer Pro 7's as I've read this has been happening quite a while now, and I'll just get a replacement that has the same issue.

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vzw_customer_support
Customer Service Rep

Philip1 I can definitely understand the concern with your device, especially with the issue you're having. This seems like an issue with the hardware, and maybe specific to your device. We can work with you on looking at options or you can reach out to Google as well. ~Peter

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