Pixel 7 doesn't receive calls or texts after Android 14 March update

[Tom912]

After March  Android 14 update , my phone has stopped receiving calls or SMS when it is idle for some time. After restart or toggling Airplane mode on/off ( sometimes), everything is back to normal. Phone is at the same spot.  Wife's iPhone has no issues in the same location.

A restart corrects the problem for a random length of time.

I have tried any listed "fixes" I could find. 

A check on the internet shows that I am not the only on with this issue

[Nilsa_VZ · Accepted solution]

Issues with incoming calls and texts can be caused by different factors. However, we are aware that some Pixel users reported issues with their incoming calls and texts, only after installing the March Android software update.

Verizon continues to work closely with Google to help find a solution. Because this issue is impacting Pixel users across different carriers and countries, the best course of action at this time is to complete the recommended troubleshooting provided by Google here: https://support.google.com/pixelphone/answer/2926415?hl=en&sjid=7825872711820421656-NC

Pixel users can also send feedback directly to Google from their phone Settings app to help Google identify any anomalies: https://support.google.com/pixelphone/answer/6398243?sjid=15284194575726809758-NC

Thank you. 

[SG2585]

We have 3 Pixel 7 Pros. Two work fine. One doesn't. I have a friend who has a Pixel 7 with the same problem who switched back to an old Iphone temporarily. Carriers need to lean on Google to figure this out. The Pixel support has over 1000 reports on one thread of this problem with multiple carriers. 

[vzw_customer_support]

Hey there, SG2585, I'm sorry to hear you're running into issues with your Pixel. Is this happening both on and off WiFi? Can you let us know about any troubleshooting steps you've been able to complete so far?

-Lauren

[Scott5337]

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@SG2585 wrote:

We have 3 Pixel 7 Pros. Two work fine. One doesn't. I have a friend who has a Pixel 7 with the same problem who switched back to an old Iphone temporarily. Carriers need to lean on Google to figure this out. The Pixel support has over 1000 reports on one thread of this problem with multiple carriers. 

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Yes, all carriers should be leaning on Google to fix this, and contacting the Android team. That's what I have been asking for a few weeks

[1986aw11]

I'm here with the April update and I'm still having issues with texts arriving hours later and calls being sent straight to voicemail.  I will try a factory reset to see if it helps, but I'm not expecting it to work. 

[Scott5337]

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@1986aw11 wrote:

I'm here with the April update and I'm still having issues with texts arriving hours later and calls being sent straight to voicemail.  I will try a factory reset to see if it helps, but I'm not expecting it to work. 

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I would not do that. Folks on Reddit have reported that it did not help. As mentioned numerous times here, if this really is a radio firmware issue a factory reset does not reset the radio firmware.