Pixel 7 doesn't receive calls or texts after Android 14 March update

[Tom912]

After March  Android 14 update , my phone has stopped receiving calls or SMS when it is idle for some time. After restart or toggling Airplane mode on/off ( sometimes), everything is back to normal. Phone is at the same spot.  Wife's iPhone has no issues in the same location.

A restart corrects the problem for a random length of time.

I have tried any listed "fixes" I could find. 

A check on the internet shows that I am not the only on with this issue

[SynthpopAddict]

I don't know if the majority of the reps who we customers speak with can contact Google in ways we can't.  Personally, I believe the reason why we get so many generic "answers" is because they don't know much more than the rest of us/can't or won't spend time looking up information/overwhelmed/not being paid enough to care/not trained enough/can't access internal corporate resources if they are a 3rd party call center elsewhere?  I've learned more from other customers in these forums than from CS.  And with an overseas call center, I'd be willing to say they don't want to call Google directly because of the international call charges.  I totally agree that CS needs to be better, but until Verizon decides to make it a priority, we're stuck with what we have, unless someone has a can't-lose idea for fixing it?

[vzw_customer_support]

Hello, Tom912. So sorry to hear you feel this way as it always our goal to help and resolve your concerns. Just to confirm, have you completed a factory data reset yet on the device? 

-Natasha

[HeyRadar]

Even if it is not a Verizon issue, we need Verizon knocking down Google's door to get this fixed ASAP

[dghagner]

Minor update:  Turning on WiFi calling works well to get calls and texts.  Unfortunately this backup method doesn't help when there's no WiFi...

[vzw_customer_support]

Hello, dghagner. Help is here as you defintiely deserve some answers and a properly working phone. Let's work together to ensure this happens. Typically with any software update, it is recommended to complete a full factory data reset. I know that can be a bit scary as you will be completed deleting everything off the phone but as long as you backed everything up, you will get it all back with a content restoration. Have you completed this step yet? 

-Natasha

[birdland2]

I'm having the same issue with delayed text and voice mail messages.  I went to a Verizon store and they were no help, were not really aware of it.  This is a serious issue for folks who need to get messages promptly, particularly if they have medical or child-care issues.  If this doesn't get fixed soon, I'll be turning in my new Google Pixel 7 Pro for something that works. 

[vzw_customer_support]

Hi Birdland2, thank you for reaching out with your concern. We want to make sure you're set up for success. Have you had an opportunity to go through the troubleshooting steps listed in this thread? 

-Melissa

[Scott5337]

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@vzw_customer_support wrote:

Hi Birdland2, thank you for reaching out with your concern. We want to make sure you're set up for success. Have you had an opportunity to go through the troubleshooting steps listed in this thread? 

-Melissa

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There is nothing in those troubleshooting steps that helps, until the very last step for restart device. As has been posted here numerous times a phone restart fixes the issue for a while. But the problem comes back eventually.

What will help is if everyone posting here submits a bug report to Google, and then goes and votes for the problem on the bug tracker. Reporting this here on the Verizon community forum is not going to help since this is a Google / Android problem.

If Verizon could communicate with the Android support team and alert them of the problem that would be a big help also.

[rangerdoc]

I reported it to Google a few days ago. 

[Scott5337]

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@rangerdoc wrote:

I reported it to Google a few days ago. 

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Have you seen it on the bug tracker yet?

[SandyHerbert]

I've also reported this issue to Google, but have received no replies. A further search came up with another thread full of people complaining about this issue and receiving the same level of help from Google that we're receiving here. Seems both companies are pointing the finger at the other and no one is actually trying to figure out how to fix the original problem.

If you would please, where I might I find the bug tracker mentioned? I did a quick search and wasn't sure which of the many would be best to check. In the meantime, I'm installing the April security update and hoping for the best, even though people are reporting that it hasn't fixed the issue either.

[vzw_customer_support]

SandyHerbert, thank you for sharing those details with us and we will be glad to further assist. We can certainly assist with preforming some additional troubleshooting with your device. To better assist, we will be reaching out in Private Message so that we can assist with your specific concerns.

-Andi

[HeyRadar]

Yes. It's been posted on the bug tracker.

[vzw_customer_support]

Hi rangerdoc. Thank you for letting us you have reached out to Google. Not being able to receive calls or text is not acceptable and frustrating Let's work together to troubleshoot the issue. There may be other options or issues we can address for you. Please send a private message when you are ready to do more.

-Deb

[birdland2]

Is there any progress on this? I'm still having seriously delayed (24 hours in some cases) text messages, calls not ringing, going immediately to VM and then VM delayed by hours or days.

[Scott5337]

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@birdland2 wrote:

Is there any progress on this? I'm still having seriously delayed (24 hours in some cases) text messages, calls not ringing, going immediately to VM and then VM delayed by hours or days.

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You aren't going to get any progress or status on this from Verizon. This is not a Verizon problem. This is a Google Android problem. Someone posted the other day that the Carrier Services App update via the Play Store fixed the issue. It did not fix it for my wife's phone. And tech news outlets are still reporting that the issue is ongoing. I would think that we will know it's fixed when we are prompted to download a system update that Google provides with a fix.

[birdland2]

Thanks. I appreciate your update.

[vzw_customer_support]

birdland2, we definitely want to make sure that you receive the assistance you need for your device. I do see we had reached out to you via Private Message, but did not hear back from you. When you're ready, please feel free to send us a reply via PM for further review and assistance. We're here to help.👍

~Izzy

[birdland2]

I took it to your store, and they couldn't figure it out. Then I found this forum and unsuccessfully tried some of these steps.  If they didn't work for others on this thread, why would they work for me?

[vzw_customer_support]

@birdland2  wrote: Re: I took it to your store, and they couldn't figure it out. Then I found this forum and unsuccessfully tried some of these steps.  If they didn't work for others on this thread, why would they work for me?

I'm sorry that initial look at things didn't fix the issue. We can certianly troubleshoot and look at what's going on together. As part of that, sending a Private Message so we can work on it and use some troubleshooting tools built into your account. 

-John

[KEVGRA89]

Hey all I have been dealing with this problem a lot over the past month and saw this thread. I got medical news we had been waiting for about a family member 5 hours late today and decided it was the last straw, was gonna either throw this phone in the trash or try my best to fix the problem myself. Verizon support doesnt help at all and the replies from CS in this thread sound almost like AI.

I ended up updating to the beta version of Android and that seems to have worked for me (at least so far).

Youll want to opt into the beta program and update to the latest available which is the QPR3 Beta 2.1 build. Exact build number is 14 (AP21.240305.005). 

Hope this works for you all, maybe the most frustrating and asinine bug ive dealt with using a mobile phone the last 20+ years. Been on Pixels since the OG and might jump ship after this. Good luck