Pixel 9 Pre Order

[vandy125]

Pre-ordered the Pixel 9 Pro XL on 2 of my lines. I received one of them, but the other one has not shipped despite saying it would be delivered today. Anyone else having problems with their pre-order?

[Cbilb]

Mine still says that it's estimated Delivery Date is August 22 but hasn't shipped. I can't get a hold of anyone for info, when did you preorder?

[vandy125]

I pre-ordered on the 15th. It is still showing an estimated delivery date of 4 days ago

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this Google Pixel 9 shipment dilemma. Our goal is to ensure you get clear info on its status.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Happy Tuesday! Waiting for a preorder shipment can be tricky. Our goal is to clear things up.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Oh, wow! Getting your order is priority number one. We would love to clear thing sup.

You can always check your order status through your My Verizon app: https://www.verizon.com/support/knowledge-base-209511/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vandy125]

You're at least the 4th or 5th rep to take a look at this and it still has gone nowhere. Does this need to be sent to another area with a different tool set to get it moving?

[vandy125]

I called in this morning, and it sounds like there is no stock at the moment. So, we are waiting on stock from Google. That's all I needed. It would have been great if one of the previous resources I reached out to had told me this.

[SafK]

Waiting on my order as well.  My phone was available for next day when the purchased was made. It's now 2 weeks and still no status. Verizon took my $$$...  

[vzw_customer_support]

We're here to help with your order. We'll be sending a private message. ~Peter

[harrrybrook15]

I’m sorry to hear about the delay with your second Pixel 9 Pro XL. I’m experiencing the same issue; one of my pre-orders shipped, but the other hasn’t. It seems like some orders are getting delayed. I’d recommend checking with customer support for an update. Hopefully, it arrives soon!

[Ann154]

Nope. I got mine. 😊

[dandersen82]

I'm in the same boat. Received my white one on Aug. 22 but have not received the Black one I pre-ordered. It still shows expecting to ship Aug. 22. If they would let us know it is delayed, that would relieve some anxiety. But it's over 2 weeks late now and still no communication. 

[vzw_customer_support]

We do not want to replace your excitement with anxiety dandersen82! We would be happy to check status for you. I am sending you a private message to share the order number and location code. We will find answers!

-Deb

[vzw_customer_support]

We are here to help! Please reply to this message. Thank you! -Joe

[T-Rextical]

I'm in the same boat as some of these people. Pre-ordered pixel 9 Pro, says it's ordered, says it should have shipped 6 days ago, hasn't shipped. 

[T-Rextical]

Same here. Pre-Ordered 9 pro on 8/14, got a 9/4 estimated ship date, it's still showing ordered but not shipped yet, it's 9/10. 😞

[vzw_customer_support]

We're sorry to read that you have not gotten your device. Have you gotten any other email regarding your order? ~Peter

[T-Rextical]

The only email I've received was on Aug 14 that started with : "Thanks for your trade-in submission. You’ll soon receive trade-in materials from us in the mail. Please complete the following steps within 30 days after you have activated your new device." and continued on with all the steps to send in my trade. But I have not received any shipping material. I have not received,  and therefore cannot activate, my new device. Spent a very long time talking to customer service last week who eventually assured me that my phone would ship on 9/20 NOT 9/4 like what the site status still shows...guess what? It's 9/20, staus still shows ordered not shipped, esitmated delivery date: 9/4. 

[vzw_customer_support]

Thanks for that info. We would like to take a closer look at your order to ensure you receive your device. So we can better assist, we will be reaching out via Private Message.

-Lauren

[T-Rextical]

Still no phone. Called customer support - 3rd time. Previous 2 times they assured me it would be shipped on 9/20. This rep said that the order was canc'd on 9/15. And thw orig. ship date was 8/31. None of which matched what I had been told prior or what the My Verizon app still showed under Orders. So don't trust what the order status in the app says. Call support. Demand to talk to someone who can see the status of the order. Current solution was to cancel the orig. order and trade in, and re-do the order. Charged me again for upgrade fee and sales tax but assured me I'd get a refund for those charges from the 1st time around. Phone should arrive in 2-4 bus. days. We'll see.