Pixel 9 Pro XL has no Visual Voicemail

Jill_is_Boring
Enthusiast - Level 1

My Verizon Branded Pixel 9 Pro XL doesn't have the Verizon Visual Voicemail app, and it's not available in the Play Store. 

Is there a fix for this? It's not on the phone at all, I checked Settings>Apps...

1 Solution
Scott5337
Specialist - Level 1

FYI: that last post is not entirely accurate. Pixel phones do no have their own visual voicemail app. The Google Phone app, which is the default phone app on Pixel phones, has a Voicemail tab on the bottom right. Open the Phone app > select the 3 dot menu > Settings > Voicemail and enable your preferred voicemail settings > then return to the Phone app main screen and select the Voicemail tab. You should now be able to see your voicemail and listen to your messages. Also, another FYI: the only way to get true "visual voicemail" on a phone that does not come with the Verizon VVM app pre-loaded is to pay for VVM Enhanced. If you have the Basic VVM plan you won't see floating text in the Phone app - Voicemail tab, only audio.  Hope that helps.

~ Scott

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2 Replies
vzw_customer_support
Customer Service Rep

It is always good to know the options available for your device. In this case, Pixel devices do not come preloaded with Verizon apps, and it comes with their own visual voicemail app. We hope this helps.

~Freddy

Scott5337
Specialist - Level 1

FYI: that last post is not entirely accurate. Pixel phones do no have their own visual voicemail app. The Google Phone app, which is the default phone app on Pixel phones, has a Voicemail tab on the bottom right. Open the Phone app > select the 3 dot menu > Settings > Voicemail and enable your preferred voicemail settings > then return to the Phone app main screen and select the Voicemail tab. You should now be able to see your voicemail and listen to your messages. Also, another FYI: the only way to get true "visual voicemail" on a phone that does not come with the Verizon VVM app pre-loaded is to pay for VVM Enhanced. If you have the Basic VVM plan you won't see floating text in the Phone app - Voicemail tab, only audio.  Hope that helps.

~ Scott