Pixel XL Overheating Defective Replacement Device
Enthusiast - Level 1

Dear Sir or Madam:

I went to the Verizon Store in Woodland Hills, CA on 02/06/17 and stated my issue with Google Pixel Xl phone I received informing the Manager, Ali and Justin the solution Specialist. Justin the solution specialist stated to me that " if the problem is overheating due to using the daydream VR APP, do not use the APP" I informed him one of the reasons I bought this phone was due to the the VR capabilities and he stated well sometimes you get defective devices and he implied I have to deal with the problem on my own.

I informed Justin and Ali the Manager about my dissatisfaction.

Then the Manager Ali stated that your phone is still under warranty and and ordered a replacement phone.

The replacement device (phone)  I received was more defective that the original phone. It started heating up Faster and when I used the replacement device on daydream it got really burning hot.

I was also assured by the Manager Ali that the replacement device will be a new device instead of a refurbished device. However, what I received was another defective device which was more defective than the original device. Therefore, dissatisfied I am sending back the defective replacement device.

So no I am returning the device back to Verizon today.


M. Joonoos

Labels (2)
Re: Pixel XL Overheating Defective Replacement Device
Enthusiast - Level 2

Unless the device is within the 15 day return period. You might be better off going through Google Support. Since it's covered under the manufacturer's warranty yet.

Re: Pixel XL Overheating Defective Replacement Device
Community Leader
Community Leader

The return policy period is 14 days.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.