Simlocked phone
Enthusiast - Level 1

Good morning,
I just bought a phone online (Google Pixel 4a on From France, I inserted my French Sim card and the phone indicates that the sim card is not compatible and redirects to the Verizon site. Other than that, the phone is usable.
Is the phone simlocked?  What should I do please to be able to call or send sms?

1 Reply
Customer Service Rep

Hello, clukic, I hope you're having a wonderful time in France! I'm sorry to hear you're running into an issue with the phone you purchased for your trip. To get a better idea of what's going on, can you let me know what message you see on the screen when trying to use a local SIM card?