Slow service
Enthusiast - Level 2

Since I switch to unlimited, my data services have slow down alot. It gotten to the point where I have to reset my phone so it can start working again. 

Labels (1)
Re: Slow service
Customer Service Rep



I can definitely understand your need for speed when using your wireless device. I'm sorry if this hasn't been your experience with your service since switching to an unlimited data plan. I would love to help.


Which unlimited plan are you on now; Go Unlimited, Beyond Unlimited or Above Unlimited? How often are you experiencing slow data speeds? Are you experiencing slow speeds everywhere you travel or do you notice it only happens in one specific location or area? Please let me know the answers to these questions so that I can further assist.



If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!