Static on calls received from my Google Phone

kecc
Enthusiast - Level 2

In the past few days each time I make a call using my Google Pixel 6a phone, the person receiving my call cannot hear me and says there is a lot of static. This has happened with every person that I have called. On my end, I can always hear them perfectly fine. 

How do I resolve this issue?

Thank you.

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vzw_customer_support
Customer Service Rep

 

Thanks for getting back to us. I recommend taking off the case and if you recently added a screen protector and then retrying. If that doesnt work, I recommend powering off and powering back on and retest outside. Please let us know the results.  -Joe

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vzw_customer_support
Customer Service Rep

We're sorry to hear about the calls static you're experiencing. What city and ZIP Code are you having issues in? Any changes to your phone recently? What ZIP Code are you having issues in?

~Jesse

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kecc
Enthusiast - Level 2
I am in Bala Cynwyd, PA 19004 No changes to my phone. It was working fine up until a few days ago. The calls I am placing where people cannot hear me are both locally as well as across the country. So it is every call to any location I am calling.
 
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vzw_customer_support
Customer Service Rep

 

Thanks for getting back to us. I recommend taking off the case and if you recently added a screen protector and then retrying. If that doesnt work, I recommend powering off and powering back on and retest outside. Please let us know the results.  -Joe

kecc
Enthusiast - Level 2

Yes! Thank you. I restarted my phone and that seems to have done the trick. Next time I will know. 

Thanks so much for checking back. Much appreciated!!

Have a wonderful day.

vzw_customer_support
Customer Service Rep

Awesome, I'm so glad to hear that! Please feel free to reach out if you need anything in the future. I hope you have a great day!

-Lauren

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