I am being told by the chat that because I paid for my phone in full when I bought it from Google, I cannot get my 100$ credit to my account? This is nonsense. Verizon knew that I did not owe on my phone when the trade in was processed. I want my 100$ credit, or I want my phone back.
Incredibly poor customer service. Hours wasted. Account Credit PLEASE!
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth
I'm sorry to learn about any issues in responding to us! No worries, we can definitely help you. I would like to take a closer look into your account, so along with this reply, I will also send you a Private Note. Thanks!
Tried to send one reply to the private message. html error? Removed image and tried again:
"You have reached the limit for number of private messages that you can send for now. Please try later."
Why limit messages to customer support?