I recieved a Pixel 3 XL from verizon that was defective from the start. It was a brand new phone. When I ask for a replacement they shipped me a refurbished phone that was defective too. I tried and tried to get what I paid for and can't not get a working new phone I paid for. Verizaon is pulling the old bait and switch by sending a malfunctioning used phone to replace the New phone I bought. Verizon need to styand up and replace the NEW phone that was defective with a NEW phone not a used refurbished phone that is defective.
Sorry to hear about the issues with the replacement phone, Bob529. The last thing we want is for you to feel this way and to have a phone that isn't working the way you expect. Our replacement phones go through a 100 point inspection process and if there are any issues, we definitely want to know about this. Help is here. Have you already reached out to us to advise about the issues with the replacement phone? What sort of issues are you experiencing exactly? Did you replace the phone through Asurion or directly through Verizon?