Why I dont get my new phone?


I ordered the Pixel XL 128GB white on 31 October for my wife and I have seen the date change multiple times from December 3 to 6 and then the 9th, and now January 13. My wife had called customer service few times and no one cant explain this delays. I think this is unacceptable. We were told at the Verizon store that she will have her new phone by 12/6. This should be for her 15th anniversary and she is so sad and really unhappy for this situation.  I love to have some answers please.  Thank you!

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Re: Why I dont get my new phone?
Community Leader
Community Leader

I don't think Google anticipated how many people would be interested in purchasing the Pixel XL 128 GB model.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.