can't send pictures via text
jimi52
Newbie

My wife and I just got new Pixel 7 phones yesterday and discovered that we can't send pictures via text. Her daughter tried sending her something and it did not go thru, so  she called  and that's when we discovered the problem  When I tried sending a picture, I get the message " picture not sent, invalid recipient address ".  Need help with this asap. Thanks, Jimi.

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Re: can't send pictures via text
Scott5337
Contributor - Level 3

Sorry to hear that. Which SMS texting app are you using, Verizon Message+ or Google Messages? Try switching from the one you are using to the other app, it's pretty easy to switch between texting apps, and see if the same problem continues. You need to see if the problem is with a specific app, or something wrong with your phone itself or your Verizon account settings.

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Re: can't send pictures via text
vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention, jimi52. We'd be more than happy to look further into this picture messaging issue with you. In a few moments, you shouhld receive a Private Note from us. Please reply there, so we can get started.

*Gabriel

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Re: can't send pictures via text
Mandylynne1308

I've been having the same problem since recieving my new phone, and I can't seem to find a solution.

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Re: can't send pictures via text
vzw_customer_support
Customer Service Rep

It's important to be able to send and receive picture messages, Madylynne1308. We are here to help! What is the make and model of your new device? 

 

*Terean

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