how am i running out of data when im on wifi all the tim
csmrecek
Newbie

This month by boyfriend and i have ran out of data twice, and don't understand why because we are both in our house and are on wifi? what is running that is taking up our data?

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Tigerstep
Specialist - Level 3

Your WiFi is either jacked up or the phone is defective.

Could also be you turned wifi off accidentally.

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Ann154
Community Leader
Community Leader

Or they haven't manually turned off the cellular data connection on the phone and the Wi-Fi is slow enough for the phone to switch back to cellular data. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

We know how important it is to stay connected, csmrecek. What is the make and model of both phones? Are any apps running in the background?

 

KourtneyC_VZW

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