Here we have Verizon charging the highest charges in the industry for their cellphone service ignoring the competitive offers that I frequently get. Yet they have the audacity to charge a late fee for
a day or two late raising an already high bill even higher. Makes me want to go elsewhere ... so cheap and unfriendly.
We apologize for this inconvenience, haaviclar. We appreciate your feedback and we will use it to improve our processes moving forward. A late payment fee can be charged to your account as early as the day after the original bill's due date. This isn't new and is something that has been around for years. Please refer to option #6 on this link for more details on the late fee: https://www.verizon.com/support/promise-to-pay-faqs/
A credit card company charges upwards to $40 for a late fee. Verizon's competitors charge the same $5 late fee. You're making this out to be a bigger deal than it really is.