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Thanks so much for that information, hodel.
Devices that are purchased from Verizon are locked for 60 days after purchase. Devices that are purchased from one of our authorized retailers are locked for 60 days after activation.
After 60 days, we will automatically remove the lock unless the device is deemed stolen or purchased fraudulently: https://www.verizon.com/support/device-unlocking-policy/
I'm afraid that the only way we can view the device's lock status would be through the original owner, as we would need to authenticate the account under which the device was originally purchased. In this case, we would recommend reaching out to the seller/original owner.
We hope this helps!
~Izzy
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thanks , there is no code or somthing that verzion can provide ? , i had message on my device that that its locked and i need to connected with verzion for more infromation
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@hodel wrote:thanks , there is no code or somthing that verzion can provide ? , i had message on my device that that its locked and i need to connected with verzion for more infromation
Log into your Verizon account and use the live chat feature; that's the best way to connect to Verizon customer support.
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We appreciate the additional details. Is this a device that you purchased directly from us? Do you have a Verizon account?
~Freddy
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i don't have Verizon account , i live in israel and i both the device as device for the kids , i have the imei number , can you check if it can be unlocked ?
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We're very sorry, however, we're unable to unlock any third party devices. We recommend reaching back out to the seller for help with unlocking your device.
~Jesse
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Thanks so much for that information, hodel.
Devices that are purchased from Verizon are locked for 60 days after purchase. Devices that are purchased from one of our authorized retailers are locked for 60 days after activation.
After 60 days, we will automatically remove the lock unless the device is deemed stolen or purchased fraudulently: https://www.verizon.com/support/device-unlocking-policy/
I'm afraid that the only way we can view the device's lock status would be through the original owner, as we would need to authenticate the account under which the device was originally purchased. In this case, we would recommend reaching out to the seller/original owner.
We hope this helps!
~Izzy
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Hi there, hodel. We'd be happy to clear up any concerns regarding your device's SIM. Could you please tell us a bit more about what you're trying to do with your device? Where was your phone purchased?
~Izzy
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first , thanks for the support
the device was both from eBay merchant a few weeks ago as secondhand.
i live on Israel i try to actived the device with my local sim and i get the error to connected verizon to open it
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Thank you for these details. Since the device was purchased from a different vendor, we would recommend reaching out to the seller for additional details.
~Geo