transferred phone not receiving updates
halteach
Newbie

I transferred my unlocked pixel pro 6 from google fi to Verizon on 7/1/22.  I have not received the july update that was released 12 days ago.  my wife also transferred her pixel 4a from google fi and received the update on 7/5/22.

 

I can't sideload because I only have a chromebook with me and there is a known problem with the linux implementation that doesn't allow an ADB connection.

 

any suggestions?

 

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Re: transferred phone not receiving updates
vzw_customer_support
Customer Service Rep

Software Updates are sent over directly from the manufacturer. Because of this, we are unable to confirm when the update will be sent to your device, and do not have further details on the update. We truly apologize for any inconvenience this may have caused, however, we're sure the update will be sent over soon. I hope this information helps.

-David

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Re: transferred phone not receiving updates
halteach
Newbie

Well, I got the second july update two weeks after it was released.  I decided not to wait for an ota for android 13 and sideloaded it.

 

I did learn that it was very easy to use the chromebook to sideload ota's.  just open a linux  and plug the phone in.  you'll be prompted to connect the phone to linux just agree.  the rest works like any other adb set up.

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Re: transferred phone not receiving updates
vzw_customer_support
Customer Service Rep

 

Halteach Thank you for sharing your helpful information regarding the update. Sorry to learn you had issues. Is everything working as it should?-Dolores

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