This is a problem I've had only since getting the 1.4 update:
I put the phone into lock mode so it "sleeps".. A few minutes later, I hit the power button to try and "awaken" it.. Nothing happens, so a few seconds later, I tap the power button again.. Still a dark screen.. Either shortly after the 2nd tap or sometimes after a 3rd, the phone shows a dim "palm" logo and shortly thereafter, it does a restart.
I read on another thread on palm that this has been reported to palm but I'm really new to this type of phone. I have done nothing to my phone except my e-mail and loaded 3 free apps from palm, weather and 2 games. Then I downloaded the update.
Anyone else see this? Thanks in advance.
Just as an update. This continued to act up as well as my screen response was slower. I'm not sure about battery life with all the other issues and playing with the phone to get it to work, I couldn't make a decient judgement on better or worse with 1.4. After looking on Palm site for fixes and what others were saying I called VZ customer service. There were no other reports on this with them yet as not man have even gotten the upgrade. My phone was new out of box 2 days before my phone upgraded. Tech support tried some options, the phone wouldn't even do a reset, so now they are sending me a new phone. Excellent customer support. But I am concered becasuse technically this will be my 2nd replacement. First one in the store wouldn't even boot up out of the box, now this one is being replaced. Maybe third time is the charm. But if you can wait I'd wait on the upgrade, espically if your phone is working fine. Let the others work out the kinks.
Hi, I just bought my Palm Pre a couple of days ago. They upgraded it to 1.4 at the verizon store and I am having the same problem. It powers off after a while and takes 2 or 3 tries to reboot. I need version 1.4 so I can use the hot spot feature. Did getting a new phone resolve the issue for you?
Since receiving the new phone I have only had the no wake problem once. On the old phone I had loaded weather and 2 free games, tic tac toe and one other. They told me to not load them on the new phone. So the new phone has nothing loaded except my exchange mail and 2 comcast accounts. Now, It only loaded the 1.4 on this replacement phone this past weekend. This is my 2nd day of using it with 1.4 upgrade. So for no wake problems, knock on wook, and the the upgrade seems to make it faster. Also read somewhere to empy your call list history and that makes the phone faster, I've been doing that and that makes a difference. Hope that helps.