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Bad modem on Pre

I bought 2 Palm Pre Plus replacing the 2 Centro

I live in an extended network area. I traveled to a Verizon Network to activate (was told I had to)

When I got home, I found I could not use any web/email unless I connected to my wireless network, although the Centros worked fine before


Did a Quick Test ( at request of technical support- which by the way was very good) and it showed bad modems on both

Anyone else having this type of problem?