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HELP! My Palm Pixi does not push my email even when I hit the refresh button!
MJPixi
Member

Please help me.  I got a Palm Pixi in December.  It worked perfectly until about 2 weeks ago.  It suddenly stopped pushing my email, including when I hit the refresh button!  I spent many many hours on the phone with both verizon and palm, we tried starting and restarting the phone, removing and adding my accounts, we even tried a partial wipe of the phone.  Nothing worked.  So both verizon and palm assured me that my brand new phone must be defective, they sent me a new palm pixi promising me that my email push problems were a fluke and that it would never happen again.  I got my new phone a week ago, it worked fine until yesterday- the same push problem is back!  I've been on live chat with a palm technician for almost 2 hours now, we've set and reset my email settings, we've reset the account settings in the phone, and it still doesn't work!

Please somebody, tell me what the fix is for this!

I need this phone for my job.

Because this problem didn't start until the end of my 30 day trial period, I can't exchange this phone now, and I can't afford to pay retail price for a new phone so I'm stuck with this phone even though this problem is not my fault!! I have to make this work!

Verizon and Palm promised me that this problem would never happen again, that it was a one time fluke based on a defective(though brand new device)- based on this assurance, I exchanged phone and now I am stuck.

 

Thanks!

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Re: HELP! My Palm Pixi does not push my email even when I hit the refresh button!
Android10
Novice

First verify that all your email settings are correct as they may have changed.  


Service provider settings frequently change. If your email account was working but you are currently experiencing problems, check with your service provider to find out whether any of the account settings have changed. You may need to manually change some email settings on your device.


Next, update the PRL on the device by dialing *228 send and option 2.  




If the  problems persist,  try doing a Master Reset on the device.  




Master Reset

  1. Tap and slide finger up on center gesture area
  2. Slide screen to the left twice
  3. Tap Device Info
  4. Tap and slide screen up to show Reset Options
  5. Tap Reset Options
  6. Select from the following Options: 
    1. Restart - Will restart device
    2. Shut down - Will power off device
    3. Partial Erase - Warning: Erases applications you installed and all application settings and data. Does not erase personal files stored on the USB Drive.
    4. Full Erase - Warning: Erases applications you installed and all application settings and data. Also erases personal files stored on the USB Drive.
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Re: HELP! My Palm Pixi does not push my email even when I hit the refresh button!
MJPixi
Member

Thanks I'll give it a try!

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Re: HELP! My Palm Pixi does not push my email even when I hit the refresh button!
kitashea
Member

same thing with mine it also shows me new emails that are the ones i just deleted or i get the same ones 5 times in a day or deleted ones back 4 days later. they sent me a new one that won't activate. now im being charged 399.99 for one i didn't sent back in the 10 days they want it because the new one doesn't work and i need a phone for work. hope you have better luck than me

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Re: HELP! My Palm Pixi does not push my email even when I hit the refresh button!
Not applicable

This has happened to me too. Palm better fix there devices or Verizon better drop them. This phone sucks.

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