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Palm Pixi Plus
LisaMarie15
Member

Hi Everyone,

I'm not the most tech savvy person, but I just got the palm pixi plus and some of the keys aren't working. This was happening when I had just got the phone, but I could turn the phone off and back on and it was solved. That doesn't work anymore. I can't find any information as to what to do. Can anyone help? It's extremely annoying. I can press the button all I want and won't get the letter.

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Re: Palm Pixi Plus
vzw_customer_support
Customer Support

Hi LisaMarie15!

Definitely seems like a hardware issue if it does not and has not worked since receiving the phone. Where did you purchase it from? If purchased new from Verizon, it is likely under warranty. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: Palm Pixi Plus
LisaMarie15
Member

If only! Thank you for the response, I appreciate it. Unfortunately I bought it from Wal-Mart so I’ll have to speak with them about returning it.

From: Verizon Wireless Customer Support

Sent: Thursday, December 06, 2012 3:56 PM

To: <Name removed for privacy.>

Subject: Re: Palm Pixi Plus - Re: Palm Pixi Plus

      

           Re: Palm Pixi Plus

            created by Verizon Wireless Customer Support in HP Palm - View the full discussion

Message was edited by: Verizon Moderator

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Re: Palm Pixi Plus
vzw_customer_support
Customer Support

Thank you so much for taking the time to work with us. I apologize for the delayed response.  How long have you had the device?  Is there any apparent physical or liquid damage to the device?  I would be more than happy to further troubleshoot if necessary.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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