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Palm Pre 2 MSL code????

I just bought a Palm Pre 2 and we did a factory reset on the phone. When it asks to create a new user name and password it tells me that my phone isnt connected to the network. Even though it is and has full bars of coverage. What is the problem and why can't I create a new profile? I tried to do a reset and its asking for an msl code. I have no idea what that is. Please help!!