I just got my Palm Pre Plus yesterday and it constantly goes from having all 5 bars to 0. I never had this trouble with my Blackberry Pearl. I tried dialing *228 and updating it that way, and it hasn't really helped. Any suggestions? I may have to take this back and trade it in for a different phone.
Since you just received it the day before this post it has me wondering if you have completed setting it up? One thing you might have overlooked is updating the WebOS operating system to version 1.4 - I would strongly recommend establishing a WiFi connection first (WiFi is a lot faster for data transfers than 3G), then simply open the "Updates" App on the last page.
I've only had my Verizon Palm Pre Plus for about 12 days now, and while there were some self-generated speed-bumps, have been very happy with it up to this point.
Hint! There is an update to WebOS 18.104.22.168 out there that should be available from our provider some time in the next couple of weeks. You might want to remember that "Updates" app. Also I should mention that, even on Wifi, it takes a while to download/unpack/install then reboot your Pre, so you might want to block out an hour or so of time to do this. If you elect to go with 3G it can download the update in the background over a period of days, but I'm too doggone impatient for that. (I'm old and don't know how much time I have left so waiting is not my cup of tea! ).
Just an afterthought - I do NOT represent Verizon, and my suggestions are my own. Your mileage may vary.
Also, a lesson I have learned along the way is "just because its new doesn't mean it isn't broken". If you check, I think you have 30 days to swap your phone for another one, or go with a different brand. My local (corporate) Verizon store has *always* been good about that stuff.
Thanks for the suggestions. I have updated but it didn't help, so I went bback to verizon and got a new palm. I'm hoping the old one just had a bad antenna but if this one has the same issues, I'll be forced to buy a droid!
Again, good luck with it!
I have fallen in love with WebOS over these past 12 days - and again am very happy (thus far) with my Palm Pre Plus - but if I weren't the droid would be right up there with stuff I would be looking at. One of the minor irritations I have with my Palm is the inability to call out by voice commands. Yeah - I know - Palm is working on it and will eventually get it installed for us - but that is an irritation I didn't need, (yeah - I've become spoiled). Speed-dial works great and is soothing the wound but I miss being able to say "Call - Joe - Smith" in my bluetooth headset and having magic happen.
Well if you're not able to update the towers in your area by dialing *228, then you should try going to your nearest Verizon Wireless store and getting a tech agent to do some troubleshooting steps on your device.
I went to the store and the techs had no idea so they gave me another one. it still fluctuates from one bar to five and everywhere in between, but is that just the 3G network? ive never had a 3G phone before, so maybe im not used to watching the bars move?
Just out of curiousity - are you seeing that fluctuation no matter where you are currently located, or is it only happening at home? This could be as simple as a local cell antenna in need of maintenance and would explain why the folks at your corporate Verizone store couldn't see the problem. Do you have a friend with a Verizon phone that could come over and observe the connectivity on his/her phone?
Just a thought....
It fluctuates no matter where I am, unless the wifi is on. Is this just the 3G? This is my second palm pre plus, and it does the exact same thing as the first one, so I'm thinking it might just be normal. But now I am having issues with the keyboard I get a lot of double letters. I am so close to taking this phone back and just waiting out the nexus one/iphone, but I love the WebOS.
Thanks for your suggestions.