activated a samsung haven for my father as part of my plan. I have noticed that on standby, no calls at all, the phone drains the battery in less than 24hrs. I have already had verizon replace w a new battery last week and it still happens. Anyone w an idea of what may be happening.
second on the outside screen as well as the inside main screen an icon appears that i cannot find i the users manual. it is a symbol of the phone next to it is universal no symbol, a circle w a slash through it. i can make and recive calls and i know i have service...any idea of what that symbol means
I could only imagine how frustrated your father would be when his phone doesn't keep an expected battery charge! I would be happy to assist you with getting this resolved.
I see you mentioned the battery has already been replaced. It may be something going on with the phone that's causing it not to keep a charge. I would like to ask you a few more troubleshooting questions to ensure I resolve this for you, once and for all. I will message you directly, and if you would like just reply with the requested information. We can also see what the "mystery" icon is for as well.
Anthony (or anyone else monitoring this thread):
So, what was the outcome of the troubleshooting session with "windycity"?
I don't have a problem with a mysterious icon; however, the anemic battery issue is exactly as windycity described: new charged-up Samsung Haven phone is on; no calls in or out; no text messages either; however, in slightly less than 24 hours, the Haven goes from having a fully-charged battery to one that's dead, or just about.
Like windycity, I bought this simple phone for my father, who just wants a phone he can make voice calls with, nothing more.
However, the sad peformance of this phone+battery has not helped me in my campaign to at least get him to dip his toes into the digital stream -- in fact, he wants me to take it back and cancel the plan!
I'd really rather not do that, but we'll need some kind of resolution to this problem first.