If your phone does not respond, go to this Palm website: http://ws.palm.com/webosdoctor/sorry.htm
Enter your phone's serial number where shown and download Palm WebOS Doctor. When finished downloading, take the battery out of your phone. Connect USB Cable to computer but not to phone yet.
Press on the VOLUME UP button while plugging mini USB cable from computer to phone. Continue holding
UP VOLUME and replace battery. You will get a funky white USB symbol on the phone screen if things
are right. Try again if not showing. If USB symbol is showing, run the WebOS program you downloaded and it will totally heal your phone, 99.999% guaranteed. You will be aked for your Palm identity and password, then the phone will be connected to cellular network and you can start to customize it again. You may run WebOS Doctor as many times as you want. It is similar to wiping your computer hard drive clean and reinstalling all your programs fresh and new.