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no data or voice working, pre plus

I was using my phone earlier today just fine when suddenly I was not receiving text messages or even able to send them out. Soon after that I was talking on the phone, when the call was dropped and the cause was "signal faded". After that I was not able to make any phone calls or receive them, I can send out texts but I can not receive replies. Even when sending them out it takes a long time. I do not have a 1x or even a 3g icon on my top bar and calls end before they even connect. I have tried restarting my phone lots of times, took out the battery, all of that. 


Could this be a problem with my phone itself or is it something else on Verizon's side? My phone has not dropped into water, been dropped or damaged. This is all really random. What could be going on?

Re: no data or voice working, pre plus
Sr. Member

There was an outage in Metro New York reported this morning that has since been resolved. You could have been impacted by the outage. Are you able to use your device now?