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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
4.4.2 Update loses settings
jacgross
Member

I just got the update to 4.4.2 and my HTC one is now missing all the old ringtones and wallpaper, and I cannot seem to recover them.  Is there any recourse?  I don't like the new looks or sounds.

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Re: 4.4.2 Update loses settings
vzw_customer_support
Customer Support

Hello jacgross
I would be happy to assist you. Were these ringtones you downloaded? Where did you get the wallpaper? Were these originally loaded from the factory?

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: 4.4.2 Update loses settings
krisfromtampa
Member

My old standard ringtones that came with the phone are gone I work on call and need my old ring tones back

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Re: 4.4.2 Update loses settings
vzw_customer_support
Customer Support

I'm sorry your old ringtones are missing krisfromtampa. I know its frustrating when changes to your device are things you utilize every day. I recommend downloading some ringtones from our app store.


KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: 4.4.2 Update loses settings
Derekbc
Member

Why not return the items and settings that were "stolen" with the recent update?

Re: 4.4.2 Update loses settings
krisfromtampa
Member

It was the standard ringtones that came with my HTC one why would those change

Sent from my HTC One on the Verizon Wireless 4G LTE network

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Re: 4.4.2 Update loses settings
vzw_customer_support
Customer Support

jacgross,

Oh I see! Sometimes with the software updates the ringtones can change like this did in this case. However, we are unable to bring them back as the new software overrides them.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: 4.4.2 Update loses settings
Derekbc
Member

How do we go about reverting to the software version prior to the update?

Re: 4.4.2 Update loses settings
Ann154
Expert
Expert

Derekbc wrote:

How do we go about reverting to the software version prior to the update?

Not going to happen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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