A few weeks ago my daughter's 3 week old Rezound started having problems. When she powered it on in the morning it would go through the normal start-up cycle but as soon as the home screen appeared, it would lock up and then seconds later re-start itself. Once it was in this cycle there was no stopping it. It would constanly do this until either we removed the battery or the battery died (which, if you have a Rezound, you know doesn't take long). Called Verizon and they said they had not heard of this problem but it they would replace it under the warranty program. Requested overnight delivery, which I had to pay extra for. It did not arrive the next day...it was pending a supervisors approval I was told. In the end, it took over a week to get the replacement phone. Now, guess what! My Rezound has started doing the same thing. Is anyone else having this problem? BTW, I know I am not the first to say it but Verizon's warranty policy and customer service SUCK! I should be able to get a replacement phone from the same people who sold me the phone.
I had this problem before the software update, and the software update was suppose to help prevent this. Can you confirm the device has the latest software? By the way, Verizon saying 'they never heard of this problem' is BS!!!!! Many Rezound owners experienced this issue.
One thing that helped me when I encountered the continuous rebooting was after pulling the battery, hold the volume button down and the power button to access the boot loader screen, from there, you can perform a factory reset and that will atleast prevent the constant rebooting and possibly permanently fix the issue.
Sorry you're experiencing this w/ customer service... that's absolutely unacceptable.
If I remember correctly (and I could be wrong) this happens when the phone turns on the wrong cellular radio. Some Rezounds bootloop when they go into WCDMA mode. The easiest way to change this (if you can get the phone to boot) is to install the app LTE ON/OFF from the Play Store. This app will open up a menu enabling you to change the radio in use.
I found out what the issue was because my Rezound was having this issue. Verizon wanted me to factory reset my phone. I didn't want to do this because I have about 200 apps on my phone. I did some research and here is what you do:
1. Turn the phone off
2. Take the back off the phone (The antenna are in the back)
3. Start the phone
4. When it loads to the home screen, open the dialer and press *#*#4636#*#*
5. When a new menu appears titled "Testing" tap Phone Information
6. Scroll down where you will see a drop down menu to tap on u nder the words "Set preferred network type:"
7. Select "CDMA + LTE/EvDo auto"
8. Once you do that back all the way out to the home screen, shut the phone off, put the back and and start the phone.
9. Problem solved until it does it again and then repeat all the steps again.
I restart my phone every few days just to clear memory and it happens about every fifth time a restart. I actually have learned to go into the menu as a described about and check that the phone is in the right setting before I restart and it usually doesn't have a problem. I hope this helps.
Good tip on removing the back of the phone. After I posted my response I was left wondering how one would get out of the bootloop, but if the antennae are "disconected", there will be no signal causing the loop. And, FWIW, the LTE ON/OFF app goes to the same menu, but with one click. The Play Store description states that it is for the TBolt, but works just fine on the Rezound.
I received my Rezound about 10 months ago and when I picked it up to use it yesterday, it just started going into an endless reboot cycle. I pulled the battery and the SIM card and reseated both thinking that it may have been just a software glitch but I got to the opening screen and after just a few seconds, it started going into the reboot cycle again. I had to take the battery out to stop it... I could not turn it off. My search for a solution is what got me here. I saw the solution that someone posted on this thread and will give it a try. Very frustrating because I was travelling home from a business trip and had no way of communicating with family and no quiet time to try the work-around.
I tried to follow the steps that JamesBondB9 posted but my phone wouldn't stay on the home page long enough to get to the dialer before it rebooted. I called the Verizon support line and they gave me the same steps to take with one additional step: 2a Before starting the phone, remove the SIM card
After removing the SIM card, the main menu stayed active and I was able to get to the dialer and follow the steps that JamesBondB9 listed. The support person indicated that there was a software fix scheduled to be released in March to resolve the problem, as well as fix some other issues, but it has not yet been released.
I hope this helps.
JD
I know exactly what you are talking about. It started on mine a couple days ago. It keeps loading. Something is not right.
I think verizon should have an answer to this problem. There is absolutely no reason for this. I'm really pissed!!!
Thank you, James Bond.. I have had a Rezound replaced already due to this same problem, and have called verizon wireless, and this is EXACTLY the steps they had me do to resolve the problem. I just couldn't remember what they were, and am unable to use the phone to call them again. HTC? Never again.
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