I know this is a major concern a_baker. Is the phone damaged physically or by water? I recommend stopping by a corporate store to have a hands on evaluation. Here is the store locater http://bit.ly/3SdsA . Is your phone still under the one year manufacture warranty? This may have to be replaced.
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Let's see what we can do to get you a working battery again. What kind of device are you using? Was there any kind of physical or liquid damage to the device at all? So you don't have to make a trip into the store I can review what options we might have. I did request to follow you. If you can accept that request and follow me back. Once we are following each other can you please send me a Direct Message? Here is a link on how you can start the Direct Message: http://vz.to/1fbIKzK I hope to hear back from you soon.
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I stopped at store #1805. The representative there told me that Verizon is unable to order a replacement battery, and advised me to order a new battery from Amazon. The battery arrived from Amazon today, 5/12/14. Currently I have it charging directly from the HTC charger that came with the phone. When the charge is complete, I will update this post.
Phone is working. I tried to post this from the phone, but the verizon community login would not take my phone number as the username. I am able to access the site just fine from my PC.
The only issue I had once the phone turned on was that google flagged the mail client as suspicious. I have since been able to resolve that issue.
After 57 minutes of use, including Youtube videos, Mail client setup, and Light web browsing, the battery is at 76%. Not bad at all.
Should I make a new thread about my issue logging in to the community forum from my phone?
Na to bad at all, as for the flooding from emails and text my phone's have done that as well) it's just catching up On the battery let it go down to 1 or 2% left then I'd charge it with phone off that way the battery gets a good charge with out any interruptions.. I always charge my phones this way and when it done and you turn it back on the phone will refresh it's self.. but all sounds good so far glad it working for ya.. b
Elector you wrote going to a Verizon store as a suggestion to the OP for a new battery. I was merely pointing out to not bother with the Verizon store and go straight to the online retailers.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.