Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Camera not working after less than a month?
Daxaconda
Member

Bought the phone in mid-February thru Verizon's website and last Friday, the camera stopped working. When opening the camera app, the screen is just blank and non-responsive and then ultimately closes. I've gone to the task manager and force stopped the app, restarted the device, done a hard restart. Basically everything except a factory reset. Any one else have this problem or suggestions? Thanks in advance

Re: Camera not working after less than a month?
LucyFontana
Member

I've had and am still having the same issue

the first time was before it updated, and after it worked
now its doing it again...
they told me I have to get a new one.

kinda ticked about this

0 Likes
Re: Camera not working after less than a month?
B33
Sr. Leader

Have you two tried resetting your phones, by Power cycle, running a system cache clear. or Just clear the cache on the Camera it self you might try that if you haven't.. 

Try contacting HTC see what there take is on the issue.. if you get it working again let me know.. b33

0 Likes
Re: Camera not working after less than a month?
Daxaconda
Member

Thank you for the suggestions. I actually did all of that as well as a full factory reset as I searched online and saw others reporting the same issues. Ultimately since the phone is so new Verizon sent a replacement that arrived Saturday and we are sending the other one back. Not sure what the problem is or the fix. At least the new phone has Kit Kat =). The old one was still on Jelly Bean.

Re: Camera not working after less than a month?
B33
Sr. Leader

Well as Long as it's working that's all that counts)  Happy St.Pats Day  b33

0 Likes