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Correct Answer!
Can international roaming be updated while on travel?
sazink
Member
‎11-13-2011 08:07 PM

I am currently in Europe and apparently forgot to update my roaming before I left.  I have not had any service, voice or data since arrival.  Can anything be done now to give me service for the rest of my trip?

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Correct Answer!
Re: Can international roaming be updated while on travel?
Not applicable
‎11-17-2011 04:12 PM

Sazink, I'm sorry to hear you're having issues with using your phone in Europe. Are you still in Europe & has this issue been resolved? If not, a few things that could cause this would be that the SIM card is not activated for international use or data roaming & voice roaming are turned off. Did you call VZW before you left to let us know you would be traveling? Has your phone been setup for international use? Go to Settings>General>Network & make sure both voice & data roaming are turned on. Reboot the phone to see if you pick up any signal. 

 

If all of this has been completed & you are still unable to access voice or data on your phone, please send me a PM with your name & number so I can review your account. You can also contact our Global Support team while traveling at 908-559-4899.

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