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Cannot get OTA update
sarnovskys
Newbie
‎02-01-2012 08:38 AM

I have been trying to get any update for my TB since early november. I'm still at 2.2.1 and have not been able to receive any updates. On choosing check status, I have everything blank except Source: Verizon Wireless. All of the other options are blank. When I try to get the update, it says it is checking for a new update, and then just force closes itself. How can I get my phone to update?

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Re: Cannot get OTA update
crshinn
Contributor - Level 1
‎02-02-2012 11:23 AM

You might have to do a factory reset and then try to do the update.

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Re: Cannot get OTA update
sarnovskys
Newbie
‎02-02-2012 11:32 AM

I have tried that three times prior to posting this, and it does not correct the problem.

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Re: Cannot get OTA update
crshinn
Contributor - Level 1
‎02-02-2012 11:41 AM

Have you ever been successful in getting OTA updates?  When did you get the phone?

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Re: Cannot get OTA update
DionM_VZW
Verizon Employee
‎02-06-2012 10:11 AM

Hello Community Members!! Hello to you specifically, sarnovskys! I'm sorry to see that you're having trouble getting the software updated on your Thunderbolt. I can help! If you still need assistance, please send me a Direct Message by hovering your mouse cursor over my name and then selecting Direct Message. I'll need to know your name, your mobile number, and a good time of day for me to call you. Thanks!

DionM_VZW

Follow Us on Twitter! www.twitter.com/vzwsupport

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