Check For Software Update Question
pat3332
Contributor - Level 2

I don't think this is a problem, but up until this morning, every time I tapped on Software update/Check new, I would get the message Checking for new software available, then I would get one of two messages. Either No software update available, or a message like No connection available.

Since this morning, I get the message Checking for new software available, then it just goes away and I don't get any other messages. I went to Verizon and the rep I talked to tried it and his did the same thing. Any one else noticed this change?

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ronthetech
Enthusiast - Level 1

We are all getting the same problem with the defective phone.  I want all of you to know that I personaly will begin taking some sort of action to be reimbersed for the phone as we are not getting any support from HTC nor Verizon.  I will be filling a complaint with the The Better Business Bureau.  I will wait four days then begin learning about how to take legal action in getting either a full refund for phone or replacement with other phone.  If any other persons who spent money of this defective product please comunicate with me so we can begin to take action as violated customers.

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pat3332
Contributor - Level 2

ronthetech wrote:

We are all getting the same problem with the defective phone.  I want all of you to know that I personaly will begin taking some sort of action to be reimbersed for the phone as we are not getting any support from HTC nor Verizon.  I will be filling a complaint with the The Better Business Bureau.  I will wait four days then begin learning about how to take legal action in getting either a full refund for phone or replacement with other phone.  If any other persons who spent money of this defective product please comunicate with me so we can begin to take action as violated customers.


ronlthesocalledtech.

1. This has nothing to do with the original problem that everyone has been having.

2. You already started a thread with this content in it.

3. Do whatever you want, but just don't litter everyone else's threads with your rants that have nothing to do with the subject at hand.

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prowley40
Newbie

I havent really had any problems and like the TB.  I just wish we had gingerbread already.

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Ann154
Community Leader
Community Leader
Mine finally stopped disappearing and said there was an update available. :smileyvery-happy:

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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gina7289
Contributor - Level 2
It is a good update missing things but love no rebooting.
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pat3332
Contributor - Level 2

I just started a new thread with a fix to this problem. It apparently is somehow connected to the Android Market. I found a link to the new update on another forum and after downloading and installing it, my Software Update is now working normally again and I have downloaded and installed the update. This is the link to the Android Market update if you want to try it.

 

http://www.mediafire.com/?vdocx41t37rnn6y

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prowley40
Newbie

Mine worked this morning.... i think we just had to wait it out like HTC said.

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ThunderboltWolf
Droidm what do u mean pot shot your not making sense but I forgive u on this topic. I just want to get along and not have arguments about this. Hope we can get along.
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motoryder
Contributor - Level 1
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nathang
Enthusiast - Level 3

A while back, I did the leaked MR2 update on my unrooted TB.

 

Android Version 2.2.1

Baseband Version1.39.00.0508w, 0.01.69.0510w_3

Kernal Version2.6.32.21-g0606a3a

Build Number1.66.605.2 CL343045

Software number1.66.605.2

BrowserWebKit 533.1

PRI Version1.41_002, 1.64_002

PRL Version15011

ERI Version5

 

When I go to check Software Updates, it gives me a window that says

 

Finish

No New Software Update Available.

 

Will I not get the latest update because I installed the leaked MR2 update already?

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AZSALUKI
Legend

nathang wrote:

A while back, I did the leaked MR2 update on my unrooted TB.

 

Android Version 2.2.1

Baseband Version1.39.00.0508w, 0.01.69.0510w_3

Kernal Version2.6.32.21-g0606a3a

Build Number1.66.605.2 CL343045

Software number1.66.605.2

BrowserWebKit 533.1

PRI Version1.41_002, 1.64_002

PRL Version15011

ERI Version5

 

When I go to check Software Updates, it gives me a window that says

 

Finish

No New Software Update Available.

 

Will I not get the latest update because I installed the leaked MR2 update already?


you wont. you'll need to find the official update and manually install it, like you did with the leaked one.

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nathang
Enthusiast - Level 3

AZSALUKI wrote:

nathang wrote:

A while back, I did the leaked MR2 update on my unrooted TB.

 

Android Version 2.2.1

Baseband Version1.39.00.0508w, 0.01.69.0510w_3

Kernal Version2.6.32.21-g0606a3a

Build Number1.66.605.2 CL343045

Software number1.66.605.2

BrowserWebKit 533.1

PRI Version1.41_002, 1.64_002

PRL Version15011

ERI Version5

 

When I go to check Software Updates, it gives me a window that says

 

Finish

No New Software Update Available.

 

Will I not get the latest update because I installed the leaked MR2 update already?


you wont. you'll need to find the official update and manually install it, like you did with the leaked one.


Ah, ok, thanks.  Well, after reading about the update it looks like I'll just wait for Gingerbread to come out.  The leaked MR2 I have installed is working just fine.  No issues with reboots, 4g or GPS.

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prowley40
Newbie

I have spoken with Verizon and HTC about this as my phone is doing the exact same thing described by the OP.  Verizon tried to do a hard factory reset which i declined.  Other than that they were worthless and had no idea how to help me.  HTC said there was nothing wrong with my phone and that its because the update is so big that they had to do it in bunches otherwise it would lock up the network if every TB owner was allowed to download it at the same time.  So according to HTC there is nothing wrong with the phones that have the dialog box disappear.

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pat3332
Contributor - Level 2

prowley40 wrote:

I have spoken with Verizon and HTC about this as my phone is doing the exact same thing described by the OP.  Verizon tried to do a hard factory reset which i declined.  Other than that they were worthless and had no idea how to help me.  HTC said there was nothing wrong with my phone and that its because the update is so big that they had to do it in bunches otherwise it would lock up the network if every TB owner was allowed to download it at the same time.  So according to HTC there is nothing wrong with the phones that have the dialog box disappear.


Not doing the reset was a good choice. HTC was the one that had me do it and it did not good at all. HTC says it's normal, but they don't seem to have any explanation about how it can be normal when it's not what our phones have normally done up till now. There's no way for me to tell yet if it's going to affect getting the download. I'm just waiting day to day to see if that Android icon shows up in my status bar.

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dlim899
Enthusiast - Level 2

I had the same issue "Service Not Available...." since I was trying to load the first update months ago. Went to Verizon Store and no help what so ever. They even changed a new SIM card for me. Still the same, I tried pulling out the battery for a period of time then restarting the phone.......Useless. Until I found a solution.....

 

Get the LTE OnOff App from the Android Market. Install it and run the app. Turn OFF the LTE and switch to CDMA Mode only. Refresh then Update. Give it a few minutes then you will see "1X" in the Data connection. Now try doing a manual Check New under Software Update. It will download fine. Once downloaded and installed, you will need to run LTE OnOff again. Now turn on the LTE mode again. It may take a while for your phone to reconnect to the LTE network again. Don't worry it will. It may take about 45mins to reconnect to LTE. 

 

Hope this helps. It did for me. I am running 1.7 now. Its fine, GPS lock in a lot faster than before. No more Reboot BUT I lost the FREE Hotspot feature. Can't use it anymore. Bummer. Other than that I am happy with it so far.

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pat3332
Contributor - Level 2

Thanks for trying, but I've had LTE onOff since I got my phone 4 months ago and somewhere in this thread I mentioned that I had already tried going to 1x with no success. For some reason, some of us have this problem and some don't. Maybe they're just trying to slow down the rollout of the update and one of these days it will suddenly start working again. I hope. If my phone starts doing something abnormal, I would at least like an explantation before being told to do a factory reset.

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motoryder
Contributor - Level 1

I just got off the phone with a Verizon tech guy because I was having trouble with my stock keyboard, some letters not working. If you are not using the keyboard that part of the screen works.  I pulled battery and I Factory reset, that didn't work so I called Verizon.  I don't understand it just randomly started doing this today.  

 

Anyway he asked me if I had received the update that had been pushed on Friday.  I stated that I had not.  He said that they pushed it to a the first bunch and something undesirable occurred, so they pulled it.  He said that he received notice that it will be pushed again on the July 12th.

 

He said that the update could fix my problem, but asked if I wanted a replacement, I said that I would wait to see if the update would help since I have read that ppl have gone through many replacements before getting one that works. He said that was fine and he would note that I would wait for update, and if it would not work they would send me a replacement.

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ThunderboltWolf

Pat this doesnt mean you in no regards.droid m seems to not believe me but the last post states theirs is problems with the update so they did pull it. Not to burst ur bubble but when I state something I do mean it and Im not making it up like its that same fairy tale answer. Like you put : Sorry guys just does not add up I'm planning to see if I can get some answers today I let you know what Fairy Tale VZW Reps tell me maybe ill actually get a fix or the not only bad info but false info **bleep** you provided me.Motoryder stated : Anyway he asked me if I had received the update that had been pushed on Friday. I stated that I had not.  He said that they pushed it to a the first bunch and something undesirable occurred, so they pulled it.  He said that he received notice that it will be pushed again on the July 12th. thats two. So if you can keep that negativity to yourself its much appreciated.

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DroidM
Enthusiast - Level 2

ThunderboltWolf wrote:

Pat this doesnt mean you in no regards.droid m seems to not believe me but the last post states theirs is problems with the update so they did pull it. Not to burst ur bubble but when I state something I do mean it and Im not making it up like its that same fairy tale answer. Like you put : Sorry guys just does not add up I'm planning to see if I can get some answers today I let you know what Fairy Tale VZW Reps tell me maybe ill actually get a fix or the not only bad info but false info **bleep** you provided me.Motoryder stated : Anyway he asked me if I had received the update that had been pushed on Friday. I stated that I had not.  He said that they pushed it to a the first bunch and something undesirable occurred, so they pulled it.  He said that he received notice that it will be pushed again on the July 12th. thats two. So if you can keep that negativity to yourself its much appreciated.



ThunderboltWolf,

 

If You tock what I said as a pot shot at your self or as me calling you a liar I apologize because by no means is that what I meant. All I was trying to say was that alot of people on hear and in other forums are reporting that the Update worked for them and that they where having no further problems. Also when I spoke to a tec today my self I was first told the same ting as Motoryder, and when I pointed out that several people I know personally and several people on this forum have reported no problems with the update she did some more digging and confirmed that HTC them self said there was nothing wrong with the update at this time. Then another tec told her that there was a problem and THEN her supervisor told her No that it was a rumor and the Update was good and still being pushed OTA.  In the end in her own words to me was this " Nobody in this frigen place has a clue right now if you ask me Im sorry I can't help you more" 

 

Again I am sorry if you tock what I said as a pot shot at your self or anybody else I was simply stating facts and if anything the Fairytale comment was aimed at VZW and HTC not at anybudy hear on the forums because to be honest I have not bothered with these forums ever until recently and have found more useful information hear in the last 2 days then form HTC or VZW including post form your self.

 

With that said I started a new thread to try to make it clear if the Update is working like it should, which is all anybody hear really wants to know (Aside form how to get the dam thing if it is working in my case) I would appreciate anybudy that has gotten this update to answer in that thread so we in this community can get a clear picture of weather this update is actually working. 

 

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pat3332
Contributor - Level 2

Thanks for the info. I just wish they'd tell us if they make a change that changes something on our phones.

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ThunderboltWolf
You know what strikes this whole dilemma is very few people including me have had no reboots at all. I for one don't have it yet and I'm glad because people report it its still there on the new update. A. There is issues with the update itself and they said there's problems with the market which I encountered in the morning which is back to normal. So I'm not going to blame Verizon for something that I haven't encountered. B. The problem was encountered from my understanding from people downloading the updates that came Friday and found it as a error in the system so when I check new the box would disappear and not do anything. Tried 10 times nothing. Sure it doesn't make sense that they didn't say o now there is a error must stop it from getting updated. But they did it through the software update disappear action and that is why I'm blocked from updating so they can fix the issues at hand. Again I agree on some of the stuff but with some lucky few they doubt it because they haven't encountered it.
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