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Re: Continued ICS delay for Rezound
demmo86rt
Champion - Level 3
‎07-01-2012 10:32 AM

Short answer, you can't. That's why they have the 14 day exchange period (not long enough IMO, but you know that going in). After that, you call CS, go through troubleshooting steps with them and, assuming that doesn't fix it, they send you a CLNR. Test out the hotspot right away, and call back if it doesn't work on the new device. After a few exchanges, you may be able to get a different device, though it will still be a CLNR.

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Re: Continued ICS delay for Rezound
Jay968
Enthusiast - Level 3
‎07-01-2012 11:03 AM

Probably would be less hassle to just throw the phone away and pay $650 for another phone.

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Re: Continued ICS delay for Rezound
Ranzound
Enthusiast - Level 3
‎07-01-2012 02:59 PM

I've been quite content with mine.  Then again I'm not letting Verizon dictate my "experience".

I just took care of this nagging issue of reluctant updates yesterday from manufacturers on my Android tablets for good by selling the crap I had and ordering a Nexus Tablet. As tired as I am with the continual update nonsense from the Android OEMs/carriers, it wouldn't take a whole lot of prodding to go right back on the Play Store and clean up the phone side of things as well at this point because my patience has worn razor-thin with it all.

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Re: Continued ICS delay for Rezound
Jay968
Enthusiast - Level 3
‎07-01-2012 06:59 PM

Well, I would rather not get into how I know this....but.....

"update wont do a thing for 4g issue"

ABSOLUTELY untrue!

Lets just say, today I became a happy camper.

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Re: Continued ICS delay for Rezound
Tidbits
Legend
‎07-01-2012 07:02 PM

much like the galaxy Nexus... Some people problems were fixed, and some people weren't.  with updates it's always  a hit or miss.

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Re: Continued ICS delay for Rezound
demmo86rt
Champion - Level 3
‎07-01-2012 07:26 PM

You are (mostly) correct here. The update will include new radio software to fix some of the issues some are having. But, for whatever reason, problems persist beyond updates for some people. I have noticed, as well 😉 that connections and transfers from 3G to 4G are much faster.

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Re: Continued ICS delay for Rezound
commonsense101
Specialist - Level 2
‎07-01-2012 10:47 PM

judging from your wording, i'm going to guess the updated kernal and standard radio did more to improve your service than the 4.0 overlay

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Re: Continued ICS delay for Rezound
Ranzound
Enthusiast - Level 3
‎07-01-2012 10:59 PM

jamehaha.jpg

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Re: Continued ICS delay for Rezound
demmo86rt
Champion - Level 3
‎07-02-2012 04:25 AM

Yes, of course. They could have always released a radio update, completely independent of ICS, and the connection improvements would have been the same.

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Re: Continued ICS delay for Rezound
demmo86rt
Champion - Level 3
‎07-02-2012 04:26 AM

That's just creepy, and has left me confused.