On December 25th, 2011 my mother bought me the HTC Rezound because I had been asking for it for the past month, ever since my HTC Thunderbolt's screen got cracked. When I got it I was very happy with it but then I dropped it and that screen cracked also and that's when all of the problems started. I dropped it in January and it kept working fine but then in February it started malfunctioning and shutting off and on and my mom (who works for Verizon) had to keep resetting it. So finally, after about a week of me complaining she bought me a new one. I've had that one for not even a month and it is doing the same thing the first one is doing. When it happened the first time I thought it was because of me dropping it and cracking the screen but now I just want to get my thunderbolt back and I feel that Verizon should either give me back the thunderbolt or reimburse my mother because this is ridiculous.