Deleted Yahoo Email Account - Now Can't Re-Add It

[TBoltOwner]

I deleted my Yahoo email account on my TBolt by mistake.  Now, when I try to re-add it, I get this error message - "An account with this email address already exists."  I don't want to use the Yahoo Mail app because it seems to be a battery hog.  Does anyone have an idea how I can get this to work?  Thanks in advance!

[tikibar1]

Trying clearing the cache from your email app by going to Manage Apps, All, Email.  First force close, then clear data and cache. Then attempt to setup the email again.

[TBoltOwner]

Thanks for the reply!  However, I'm not using an app for email...just the stock program that came with the phone.

[tikibar1]

That's what I was referring to ... the stock e-mail application.

[Ann154]

The stock email application on the Tbolt is called "Mail".

So the steps would be Settings > Apps > all tab > scroll down to Mail > clear cache > clear data.

Then back out to the home screen to open Mail and add a new account under the other email account option.

[tikibar1]

Thanks for the clarification; there's sometimes a few steps (or app names) different from phone to phone and I wasn't aware of this one.

[Ann154]

It's the custom UI changes at its finest or worse...

[TBoltOwner]

I'll give that a shot...thanks for the help!

[TBoltOwner]

Unfortunately, that did not work.  It gave me the option to clear the cache, which I did, but not clear the data.  I did a Restart after clearing what I could and then tried to add the account...no luck.  Oh well...

[Ann154]

Weird, because my Mail application had the option to clear the data.

[TBoltOwner]

Mine is grayed-out...  I can probably live without this account on my phone, but it's bugging the heck out of me!

[Ann154]

Question. How did you remove the Yahoo account from the phone in the first place? Through the Mail app or the Accounts in the phone settings.

[RubyDubyDoo]

Yayyyy, thank you thank you thank you Ann154! That worked for me!  Tech support said I had to do a factory reset (dreading it) but you solved my issue!

[Ann154]

I'm glad those steps worked for you.

Hopefully the OP can get theirs sorted out too.

[RubyDubyDoo]

One odd thing is it still kept giving me the error message that my username and password is incorrect until I got my laptop out and signed in to my yahoo account on my computer.  Then retried adding the account on my phone and it worked.  For all my yahoo accounts.  Try that.

[TBoltOwner]

I guess I just need to find a way to clear the data!

[Ann154]

I had a thought .

Try disabling the "Mail" app, reboot the phone and then enable it again. It can't hurt if you not using for email right now.

[TBoltOwner]

I just figured it out!  I had an old work email address that I no longer used --- so I deleted it.  That somehow "activated" the clear data button, which I then pressed.  Now it's working...thanks all!!

[Ann154]

Woo Hoo!