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Re: Do not let tech support replace your Thunderbolt.
RobB772
Novice

Tidbits wrote:

Re: Do not let tech support replace your Thunderbolt.
 

Some of the apps are from the manufacturer and not the carrier. It's easier pointing the finger at the carriers, but that's how we get great subsidization on some of these devices.


 

Even HTC is pointing the finger at Verizon. This is an answer I received. And if "subsidization" is the reason how come those who paid retail can't get the bloat removed???

 
Dear Mr REDACTED,

I know it's important to be able to customize your device, as well as use the GPS accurately on your new HTC Thunderbolt. There is not a way to remove preinstalled applications from the software at this time. I know that this is a limitation, and I understand wanting to have that option. However, they are included at the request of the carrier.

To address the issue of your location showing up as inaccurate, please try the following:

From the Home screen, press Menu and tap Settings.
Tap Location
Turn off Mobile Location Services
Turn on GPS
Check Google Maps to see if the location is correct.

If this does not work, navigate to the Market and download GPS Test by Chartcross Limited.
Use this application to find your GPS location.
Google Maps should now display the correct location.
Refresh the weather manually -- the correct location should now display.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number REDACTED.

Sincerely,

Sarah

HTC

0 Likes
Re: Do not let tech support replace your Thunderbolt.
Tidbits
Sr. Leader

RobB772 wrote:

Tidbits wrote:

Re: Do not let tech support replace your Thunderbolt.
 

Some of the apps are from the manufacturer and not the carrier. It's easier pointing the finger at the carriers, but that's how we get great subsidization on some of these devices.


 

Even HTC is pointing the finger at Verizon. This is an answer I received. And if "subsidization" is the reason how come those who paid retail can't get the bloat removed???

 
Dear Mr REDACTED,

I know it's important to be able to customize your device, as well as use the GPS accurately on your new HTC Thunderbolt. There is not a way to remove preinstalled applications from the software at this time. I know that this is a limitation, and I understand wanting to have that option. However, they are included at the request of the carrier.

To address the issue of your location showing up as inaccurate, please try the following:

From the Home screen, press Menu and tap Settings.
Tap Location
Turn off Mobile Location Services
Turn on GPS
Check Google Maps to see if the location is correct.

If this does not work, navigate to the Market and download GPS Test by Chartcross Limited.
Use this application to find your GPS location.
Google Maps should now display the correct location.
Refresh the weather manually -- the correct location should now display.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number REDACTED.

Sincerely,

Sarah

HTC


Do you know how much some of these devices would cost outright?  So far in the past I have purchased unsubidized and unbranded versions of phones, and on average have to pay $100+ more for them.  Sometimes depending on the price I would buy it outright branded and "hack" the crap out of the phone to remove what I don't want. 

 

Try going to HTC and see if you can purchase an unbranded Thunderbolt and see how much they'll charge you...

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Re: Do not let tech support replace your Thunderbolt.
MattP123614
Member

vereyezuhn wrote:
You say to wait a week for usual issues to pop up... Is that what happens with yours each time? If so, that is definitely an app doing this. I read in your previous post that you download only the Google and Adobe apps, try not downloading ANY. I know on my DX, the stock email app that came with the phone slowed it down and messed it up pretty bad, so I stopped using it.


all this business about not downloading any apps is **bleep**. thats the whole point of a smart phone. its like buying a sports car but being forbidden to take it past 40mph. a smart phone without apps is a waste, therefore it is unacceptable.

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Re: Do not let tech support replace your Thunderbolt.
Tidbits
Sr. Leader

MattP123614 wrote:

vereyezuhn wrote:
You say to wait a week for usual issues to pop up... Is that what happens with yours each time? If so, that is definitely an app doing this. I read in your previous post that you download only the Google and Adobe apps, try not downloading ANY. I know on my DX, the stock email app that came with the phone slowed it down and messed it up pretty bad, so I stopped using it.


all this business about not downloading any apps is **bleep**. thats the whole point of a smart phone. its like buying a sports car but being forbidden to take it past 40mph. a smart phone without apps is a waste, therefore it is unacceptable.


off-topic:

Uhm...  You know if you buy a sports car you can't go faster than the speed limit appointed by law... Sure you can go faster, but you the risk is up to you...  Most cars have speed governers nowadays.

 

on-topic:

My cousin has I believe around 50-60 apps on his T-Bolt and he has very little issues.  When I had my bolt the only thing that stopped me from keeping it was battery life.  I want something that'll last me 10+ hours out of the box and the bolt wasn't it.

0 Likes
Re: Do not let tech support replace your Thunderbolt.
GreenRobot
Novice

Tidbits wrote:

MattP123614 wrote:

vereyezuhn wrote:
You say to wait a week for usual issues to pop up... Is that what happens with yours each time? If so, that is definitely an app doing this. I read in your previous post that you download only the Google and Adobe apps, try not downloading ANY. I know on my DX, the stock email app that came with the phone slowed it down and messed it up pretty bad, so I stopped using it.


all this business about not downloading any apps is **bleep**. thats the whole point of a smart phone. its like buying a sports car but being forbidden to take it past 40mph. a smart phone without apps is a waste, therefore it is unacceptable.


off-topic:

Uhm...  You know if you buy a sports car you can't go faster than the speed limit appointed by law... Sure you can go faster, but you the risk is up to you...  Most cars have speed governers nowadays.

 

on-topic:

My cousin has I believe around 50-60 apps on his T-Bolt and he has very little issues.  When I had my bolt the only thing that stopped me from keeping it was battery life.  I want something that'll last me 10+ hours out of the box and the bolt wasn't it.


😄 I love that this topic his gone to comparing our problems with the Thunderbolt to cars since I work for a car dealship and fix car problems everyday. We did buy a sports car it's called the Lightening fast Thunderbolt and the speed limit is 4g speeds. Guess what we can't get to that speed if our cars keep shutting off or won't start at all ( rebooting or not connecting ). Saying it's an app but not being able to prove what app is causing the problem is a cop out. If a customer brought me a 2011 Acura TL and complained that a CD they loaded in their CD player will not download to their HDD drive in their radio I would have to check that, confirm it, compare it to another known good vehicle and either replace the radio, HDD, or confirm the CD is not the right format and inform the customer that they will not be able to download that CD with their hardware. Just replacing the radio every time they tried to load that CD is not fixing the problem. But I guess I can't complain anymore VZW gave me a shiny new Droid Charge and I instantly flooded it with apps and launcher pro ( touchwiz sucks ) and so far no problems...... ok I lied the mobile hotspot doesn't work but after tech support had me do a battery pull, master rest, and sent out another Droid Charge they called me back and said oops the hotspot not working is a known issue and just send us back the phone when you get it.... Just proves there is no accountability for the cost of the poor troubleshooting and complete lack of technical training.. Wake up Verizon it's you and your staff costing you money. You can ignore the fact that an app might be the cause and tell us that third party apps are our problem and not Verizons but they are costing you a lot of money becuse you are pay to ship phones, refurbish phones, pay employees, and credit customers accounts because some apps might be the cause. If your employees came to work in my shop and threw parts at cars and never fixed anything they would pay for those parts and after a few f-ups be fired. After 4 Thunderbolts 2 Charges and many master resets I think the Nexus S on T-mobile is looking really good right now. 

0 Likes
Re: Do not let tech support replace your Thunderbolt.
TBhouston
Sr. Member

GreenRobot wrote:

 After 4 Thunderbolts 2 Charges and many master resets I think the Nexus S on T-mobile is looking really good right now. 



6 phones in a month? I can't even begin...

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Re: Do not let tech support replace your Thunderbolt.
GreenRobot
Novice

TBhouston wrote:

GreenRobot wrote:

 After 4 Thunderbolts 2 Charges and many master resets I think the Nexus S on T-mobile is looking really good right now. 



6 phones in a month? I can't even begin...


No joke.. I was going through a Thunderbolt every 4 days, one of them I didn't even activate because it was falling apart right out of the box. Then I got my Charge last night at 6pm and found out the Hotspot didn't work at noon today. I talked to tech support twice since I got the charge and on the second call for the inop Hotspot they wanted to send me another one... They sent me a Charge to get me to shut up about my issues with the Thunderbolt and now my free hotspot is useless. Guess that didn't last and I even told them I'd be happy just to get a none refurbished Thunderbolt becuase my original Thunderbolt was bareable and I could avoid the update and deal with some minor stuff till another fix rolls out but they said that option is never going to happend and sent me a more expensive broken device. Should have just asked for a DX2 and said peace to 4g cause the LG revolution feels crappy and I'm running out of options.

0 Likes
Re: Do not let tech support replace your Thunderbolt.
MattP123614
Member

Tidbits wrote:

MattP123614 wrote:

vereyezuhn wrote:
You say to wait a week for usual issues to pop up... Is that what happens with yours each time? If so, that is definitely an app doing this. I read in your previous post that you download only the Google and Adobe apps, try not downloading ANY. I know on my DX, the stock email app that came with the phone slowed it down and messed it up pretty bad, so I stopped using it.


all this business about not downloading any apps is **bleep**. thats the whole point of a smart phone. its like buying a sports car but being forbidden to take it past 40mph. a smart phone without apps is a waste, therefore it is unacceptable.


off-topic:

Uhm...  You know if you buy a sports car you can't go faster than the speed limit appointed by law... Sure you can go faster, but you the risk is up to you...  Most cars have speed governers nowadays.

 

on-topic:

My cousin has I believe around 50-60 apps on his T-Bolt and he has very little issues.  When I had my bolt the only thing that stopped me from keeping it was battery life.  I want something that'll last me 10+ hours out of the box and the bolt wasn't it.


im sure you always drive the speed limit mr apple-man-still-lingering-in-the-thunderbolt-section! and there are speed limits above 40 and the govornors dont cutt you off at 55. and there are autocross tracks and real racing clubs with race tracks you can let loose on. youre not just limited to roads.

 

the point i was making is that in order to take full advantage of a smart phone you should really be downloading and using apps and not be limited by the fear that an app will eff up your phone.

0 Likes
Re: Do not let tech support replace your Thunderbolt.
Tidbits
Sr. Leader

I now have to laugh at you both really hard.  To pick on my choice of device after I told you why I chose the device numerous times.  I have not put down Android in anyway, and if you paid attention to my signature you would see I do own Android devices...  Please come up with something better, and quit the jabbing which can be considered trolling.

 

If you actually read the post you'd find he started comparing it to cars first.  I just added some information to it.  Can I used your line that you used on me?  You have a Charge so why are you in the Thunderbolt forum?

0 Likes
Re: Do not let tech support replace your Thunderbolt.
Tidbits
Sr. Leader

 


MattP123614 wrote:

Tidbits wrote:

MattP123614 wrote:

vereyezuhn wrote:
You say to wait a week for usual issues to pop up... Is that what happens with yours each time? If so, that is definitely an app doing this. I read in your previous post that you download only the Google and Adobe apps, try not downloading ANY. I know on my DX, the stock email app that came with the phone slowed it down and messed it up pretty bad, so I stopped using it.


all this business about not downloading any apps is **bleep**. thats the whole point of a smart phone. its like buying a sports car but being forbidden to take it past 40mph. a smart phone without apps is a waste, therefore it is unacceptable.


off-topic:

Uhm...  You know if you buy a sports car you can't go faster than the speed limit appointed by law... Sure you can go faster, but you the risk is up to you...  Most cars have speed governers nowadays.

 

on-topic:

My cousin has I believe around 50-60 apps on his T-Bolt and he has very little issues.  When I had my bolt the only thing that stopped me from keeping it was battery life.  I want something that'll last me 10+ hours out of the box and the bolt wasn't it.


im sure you always drive the speed limit mr apple-man-still-lingering-in-the-thunderbolt-section! and there are speed limits above 40 and the govornors dont cutt you off at 55. and there are autocross tracks and real racing clubs with race tracks you can let loose on. youre not just limited to roads.

 

the point i was making is that in order to take full advantage of a smart phone you should really be downloading and using apps and not be limited by the fear that an app will eff up your phone.


My point was regardless you will not get full use out of your sports car unless you are willing to break some "rules".  Which is why people do the "r" word.  It's almost no different don't you think?

 

Also as I have pointed out.  My cousin has like 40-50 apps on his phone and he is doing fine which just so happened to be a Thunderbolt...  When I had mine I had little trouble myself other than battery life is which is why I went to the iPhone.

0 Likes