Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Error message - The process com.htc.bg has stopped unexpectedly.
EHS
Member

I have been recieving this error message whenever I change screens of in the middle of reading an email or mostly anthing else.  I press force closure and can continue with what I am doing but I what to identify why this error is occurring and resolve the issue.   any thoughts???

Tags (1)
0 Likes
Re: Error message - The process com.htc.bg has stopped unexpectedly.
kymberly
Member

I get it all the time, no matter what Im doing.. Mostly when Im txting or like you said changing screens.. i

0 Likes
Re: Error message - The process com.htc.bg has stopped unexpectedly.
KinquanaH_VZW
Verizon Employee

The error message may be due to the Facebook application on your device.  You may resolve your issue by turning off Facebook sync. You can always start the contact sync at any time to update your contacts via Facebook with your phone contacts. I have listed the steps below to unsync your Facebook contacts.

 

Menu<settings<accounts and sync<choose Facebook and uncheck sync contacts. If you don't have Facebook it might be one of the other accounts that sync.

0 Likes
Re: Error message - The process com.htc.bg has stopped unexpectedly.
JaySean
Novice

happens to me also, but at random, and it doesn't matter what app i run, something always force closes. Getting to the point where i am about to let this phone go.

0 Likes
Re: Error message - The process com.htc.bg has stopped unexpectedly.
RoyB_VZW
Sr. Member

Thank you all for advising us of this problem. To resolve, please follow these simple steps: 

 

 

• Remove all Accounts from Friend Stream. (Facebook, Twitter and Flickr)
• Press Menu, Tap Settings >> Accounts&Sync >> Facebook for Sense, Remove Account
• Repeat this process for all Social Network Accounts.

 

Next, go to Settings >> Applications >> Manage Applications, Clear Data and Clear Cache for all Social Network Accounts.

 

Reboot device and login back to your social network.

 

If the issue persists, please continue to let us know and we will troubleshoot further. 

 

Thanks, 

0 Likes
Re: Error message - The process com.htc.bg has stopped unexpectedly.
JaySean
Novice

i have never used any of the social ntworking apps..

0 Likes