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Facebook doesn't work on 4G

chrisrach3
Newbie
‎07-30-2012 01:23 PM

Has anyone else noticed that Facebook doesn't work on 4G? Neither the app NOR the website work with 4G. They both work fine with 3G and WiFi. Strange.

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demmo86rt
Champion - Level 3
‎07-30-2012 02:41 PM

Mine works fine on 4G. o_O

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chrisrach3
Newbie
In response to demmo86rt
‎07-30-2012 07:59 PM

Do you have the latest facebook? And a Rezound, I presume? Smiley Happy

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caseyg02
Enthusiast - Level 2
In response to chrisrach3
‎07-30-2012 08:57 PM

No, I have the HTC Thunderbolt. I think the new Facebook update is causing this issue. All my 4g apps are fine except Facebook.

Sent from my Verizon Wireless 4GLTE smartphone

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caseyg02
Enthusiast - Level 2
In response to chrisrach3
‎07-30-2012 08:59 PM

But yes, I have the latest Facebook

Sent from my Verizon Wireless 4GLTE smartphone

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caseyg02
Enthusiast - Level 2
‎07-30-2012 03:59 PM

I have a thunderbolt and have been having the same problem. It will work on 3g and Wifi, but not 4G LTE. Everything else works on 4G except facebook.

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caseyg02
Enthusiast - Level 2
‎07-30-2012 04:00 PM

Seems that it just started happening after I downloaded the new facebook update too.

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chrisrach3
Newbie
In response to caseyg02
‎08-06-2012 03:34 PM

Did you download ICS? I just did last week, did a factory reset, and everything's working great now. WOOHOO!    

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caseyg02
Enthusiast - Level 2
In response to chrisrach3
‎08-06-2012 03:57 PM

No,

What is that? I have already attempted a factory reset.

Sent from my Verizon Wireless 4GLTE THUNDERBOLT smartphone

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caseyg02
Enthusiast - Level 2
In response to chrisrach3
‎08-06-2012 04:00 PM

No, I don't think my phone is ice cream sandwich capable.

Sent from my Verizon Wireless 4GLTE smartphone

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caseyg02
Enthusiast - Level 2
In response to chrisrach3
‎08-06-2012 05:44 PM

Seems that mine is working fine now as well.  I didnt do anything to fix it, had to be a bug on facebook that the developers fixed. 

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marrelam
Newbie
‎09-26-2012 03:32 AM

I consistently am unable to get into FB - whether it's through Wi-Fi, 4g, the app, or direct thru their website. I am always met with the screen saying "Connection Lost - Tap to Retry". This is SO frustrating! I've cleared my cache, restarted phone, uninstalled/installed the app, and logged in/out. What gives!?

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vzw_customer_support
Customer Service Rep
In response to marrelam
‎10-02-2012 04:11 PM

Hey marrelam!

Facebook is pretty important in this day and age, so let's get you connected to those you care about! If the same issue is happening when you are on wi-fi and our network, it's either an app issue or a phone issue. Since it seems to be happening on many different devices (as notated in this forum) I would lean towards an application issue. Have you tried to just uninstall the updates for the app and not the full app itself? Do things work if you go through Facebook on the browser? Any problems with other apps? Please try these and retest!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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marrelam
Newbie
In response to vzw_customer_support
‎10-02-2012 05:53 PM

No other app issues - it works fine when going thru the browser. I have no idea how to uninstall updates since my phone is only 2wks. old and I just downloaded the FB app when I got the phone.

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vzw_customer_support
Customer Service Rep
In response to marrelam
‎10-11-2012 08:23 AM

Thanks for that information marrelam. Let's get your Facebook working!

If you go to Settings, select Apps, select Facebook app, select Clear Data and then Clear Cache. Go back to your Home screen. Open your Web Browser, select Menu, select Settings, select Privacy & Security, select Clear Cache, Clear History, Clear All Cookie Data, Clear Form Data. One you do this, remove battery & SIM card for 30 seconds, restart phone. Try to login to Facebook application, and use as normal. You will also need to login to other sites you may have saved via the Browser, but you should no longer get this error. We encourage you to do this regularly, (like once a week). Please keep us posted.

Thank you,
VanessaS_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

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robbied1025
Newbie
In response to vzw_customer_support
‎10-11-2012 08:44 AM

Well I tried this like I have already numerous other times and as always

the Facebook app shows the loading icon for about 1 min or longer and then

just give the Trouble loading tap to retry screen. And of course it will

not load until I force my phone out of 4G LTE mode to 3G.

On Thu, Oct 11, 2012 at 10:24 AM, Verizon Wireless Customer Support <

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robbied1025
Newbie
In response to vzw_customer_support
‎10-11-2012 08:45 AM

Also as usual, Mobile Facebook won't even load via the Internet browser

while in 4G LTE mode either.

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robbied1025
Newbie
In response to vzw_customer_support
‎10-11-2012 09:15 AM

Okay think I figured it out, you have to clear the data in both the

facebook app and the facebook for htc app, and clear out the browser

things, then it works.

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robbied1025
Newbie
In response to vzw_customer_support
‎10-11-2012 09:27 AM

Okay, it was short lived, it still doesn't work in 4G, please find

something else!

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robbied1025
Newbie
In response to vzw_customer_support
‎10-11-2012 11:02 AM

Thanks, now my facebook app doesn't work at all! I can only log in via

Firefox!

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marrelam
Newbie
In response to vzw_customer_support
‎10-17-2012 05:28 PM

It is still not working & is also preventing me from accessing the web sometimes, let alone getting on FB. And, really - you want that entire step to be done weekly? Not acceptable!

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