Faint ringing HTC One
macri
Enthusiast - Level 3

I just wanted to start a discussion on Verizon's HTC One. I am on my second phone and have the faint ringing that the HTC Droid DNA owners or complaining about. It happens exactly like they say, Out of the blue it starts ringing from the earpiece and won't stop till I reboot the phone. This makes me think that it isn't an HTC problem but something that Verizon added that is acting up. I haven't heard of this problem with any other carriers and the One has been out for a while. Considering that both the DNA and the ONE have the same problem and are on the same carrier is a good indication that a verizon app is the culprit. Anyways I'm still within my 14 day window to return or exchange the phone and I'm wondering if I should just get a different phone or go for the lucky third times a charm. Any thoughts????

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CalebSpronk
Enthusiast - Level 2

I can add that I also had the "faint ringing" sound even while having the "Data roaming Sound" set to Off. Hopefully the roaming settings will help though.

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dsblade
Enthusiast - Level 2

I have had the roaming sound disabled and that didn't prevent the ringing. However, I did not have my settings to allow access for all trips. I'll try that and see if it helps.

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demmo86rt
Champion - Level 3

It's always worth a try but everything I have seen about this does not point to this as being the solution.

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gettinganswers

Add me to the list.  Sound asleep last night at 1am and my phone starts ringing.  I'm pushing buttons, turning volume down, powering it down and back on and it keeps going. my lady is bolting up in bed and everyone is getting mad as hell.  This morning turned it back on and it was still doing it.  Had to restart the phone to get it to stop.  And believe me it is NOT faint when you are sleeping.  I will try the roaming settings, to see if that works but I have a feeling this will be one of those things that will continue to haunt us!

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Azz316
Enthusiast - Level 2

In response to the following:

"I just got off the phone with verizon and I was advised to go into the settings for mobile data, open up data roaming and allow access for all trips, uncheck play sound when roaming, and select global mode and this would take care of the problem. The rep told me that this was the fix for the problem according to something he read. He also said the only time you need to take the phone out of roaming is when you leave the country. So, I will try this and report back".

I configured my phone as it said above and today it starting "ringing" again (two separate occasions).  The only difference between the first time it "rang" today and all the previous 'rings" was the "ringing" stopped by itself.  I was getting gas and didn't have a chance to check to see if it was roaming or not.  The second time I did check and it wasn't roaming and I had to check GSM to get it to stop again.

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HighDesert
Contributor - Level 2

It would be nice if Moderators could move this thread from generic Android to the new HTC One forum.

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Ann154
Community Leader
Community Leader

HighDesert wrote:

It would be nice if Moderators could move this thread from generic Android to the new HTC One forum.

Maybe they haven't gotten to it yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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HighDesert
Contributor - Level 2

I've had 3 incidents of faint ringing so far, and all 3 occurred when I was in a low-signal area...though that may actually mean it's a situation when the phone is searching/switching to a different band to find a better signal, not that the low-signal itself causes the ringing.

In all 3 of these incidents my phone's Preferred Network was set as LTE/CDMA.  I just-now switched to Global (per that suggestion a few posts back).  We'll see if this makes a difference, see if it prevents a recurrence.  The difficulty with troubleshooting, for me, is that the 3 times so far when the issue occurred I was in an odd place far from home...so it may be a while before a situation arises that triggers the ringing.  But if that's the case, I'm glad, because it means that the problem will be rare for me, even if it's not fixed.

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HighDesert
Contributor - Level 2

HighDesert wrote:

...The difficulty with troubleshooting, for me, is that the 3 times so far when the issue occurred I was in an odd place far from home...so it may be a while before a situation arises that triggers the ringing....

Another data point:  I just had the ringing again -- my 4th time....I was once again in an "odd place far from home".

This time I was holding the phone when it started, so I had the opportunity to look at signal strength and band on the notification bar immediately:  At the moment the ringing started (or maybe a second or two after) there was no band indicator, e.g., no "3G" or "4G" showing, but within a second "4G" popped up -- I think it had been 3G just before..  So it sure seems like this occurred when the phone was switching between bands or at least trying to find a better band.

To get the ringing to stop I had to turn the phone off (with fast boot disabled).

FWIW:  The preferred network was "Global", and Roaming was "All trips"

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CalebSpronk
Enthusiast - Level 2

I had my HTC One in "LTE, CDMA" only mode (note this is not the LTE/CDMA mode in your normal settings, but "LTE, CDMA" mode in the LTE On/Off app... which means that it won't use EvDo bands, or more commonly referred to as Verizon's 3G band) for several days and didn't have the ringing occur. Then, I decided to try the suggested method coming from the Verizon representative (turning roaming to "allow access for all trips", the data roaming sound to off, and the preferred network to "Global") and that day I had it ring again. I'm really thinking it has to deal with switching networks because I was in the basement of my apartment building when it happened, somewhere I get virtually no signal.

If anyone can live without having 3G data, and is in a routine where the ringing happens frequently (more frequently than my once a week), I'd love for you to go to just LTE and CDMA via the LTE On/Off app and see if that helps. Note that you can still make phone calls and send/receive texts with this option, you'll just jump down to 2G (or 1X) speeds when you can't get LTE. For my area, that's totally acceptable since I'm in the heart of a metro area, but I understand if it's not for you guys. I'll keep my phone in this mode for the foreseeable future, and will report back with any new findings.

Additionally, I think the level of volume for the ringing is variable... this last time, I was holding the phone in my hand in a quiet basement, and it took me awhile to even recognize the noise. I could only hear it if the device was held close to my ear, and if I held it at arms length, I couldn't hear it at all. In previous occasions it might have also taken me some time to hear it, but they were in much louder situations (like running vehicles). And with the one user stating it was very loud, my guess is it's not always the same volume.

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macri
Enthusiast - Level 3

Unfortunately my phone has gotten the faint ringing again with the supposed fix implemented. I'm going to keep bothering verizon and HTC till we get some sort of resolution to the problem.

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gambrej
Enthusiast - Level 3

Mine has not began to do the faint ringing anymore since I changed Sims

cards but I have noticed that the connection on the HTC ONE is not as good

as other phones I have had. If I get anywhere inside of a closed in steel

building mine will lose connection. My Motorola razr HD never done this or

did the Samsung galaxy S4 I had. I think it has something to do with the

stainless steel back in it. Anybody else have this issue. As soon as I walk

to an open door in the building I get good connection.

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macri
Enthusiast - Level 3

I may have slightly worse reception than I had with my rezound indoors, but it isn't bad. My reception has always been spotty while at work.

My latest endeavor with troubleshooting this problem has been disabled global mode and have put the phone on lte/cdma only. I kept roaming to allow for all trips and notification sound is still off. So far no ringing, this is the longest I have made it in a day without hearing the noise. I will update after a few days to see if it happens again.

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Klue
Master - Level 1

If you are going to keep bothering VZW and HTC about this problem and use this forum for your platform then your efforts will  probably not be read.

Take your concers to their corporate headquarters, especially their PR departments. PR departments usually forward all this stuff up the chain of command.

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HighDesert
Contributor - Level 2

If you are going to keep bothering VZW and HTC about this problem and use this forum for your platform then your efforts will  probably not be read.

HTC has been contacted, as already noted early in this thread.

Only the VZW version has this problem...it clearly is a VZW issue -- that is, something specific to whatever makes the VZW version different, otherwise the phones on the other 3 carriers would have the problem and they don't.

The real point of this thread is NOT to get action from HTC, since manufacturers or carriers rarely respond to User Forum content (it's a user-to-user forum, after all).  It's primary value is to see if there's a simple "fix" within the limits of the existing phone.

And if HTC/VZW are contacted directly, it provides a place to point to, to show that one individual's problem is not unique.

And, if nothing else, it provides "moral support" to sufferers so that they know they are not alone.

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dsblade
Enthusiast - Level 2

Well, the ringing just happened to me again, even with the latest settings that were being discussed - Preferred Network: Global mode, Data roaming: All trips, Roaming Sound: Disabled. I'd left my radio settings on the default CDMA/EvDo/GSM/WCDMA/LTE auto.

Here's some further debugging data that I captured just after the ringing started:

Signal Strength: -97 dBm 1 asu

Roaming: Not roaming

GSM service: In service

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tkroeten
Newbie

Having the exact same issue.  Seems to happen when the phone loses signal and is trying to reconnect, it's happened three times over the past few days walking through the same hallway at work.  Take my phone out of my pocket and see it dropping and trying to reconnect to 3g/4g.  Took it into the store, apparently one of the employees was having the same exact problem with the One he got as a company phone.  Did a factory reset and sent me on my way -_-;  Waiting for the issue to crop up again.

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jaja7
Newbie

I also have this problem. I've called Verizon tech twice already. The first time they reset a few things. It just happened again last night, called today and they reset some more things. So now I wait and see what happens. Mine has happened a few times from various things like texting or absolutely nothing! So I can't say mine is due to a loss of signal plus I turned off the data roaming alert just in case it was. So I believe it's something internal. Such a great phone and now seeing all these posts, I feel like I'll have no choice but to switch to another phone...

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macri
Enthusiast - Level 3

I can confirm that by using the app LTE on/off and switching to "LTE/CDMA only" I have not had the ringing in days. Again this disables the EvDo which is your 3G. I have pretty good 4G coverage so this hasn't been a huge issue for me. I was able to play with the different bands (LTE,CDMA,EvDo) while at work, in a low signal area and I could replicate the problem. I gave HTC a call today and they took my phone's information as well as the location where this problem occurs. I was told they are tracking the problem and they sent my info over to their special assign. team. I would advice everyone to call them and make sure your added to their tracking. The more people that call in the better chance we have of getting a solution to this problem.

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mmedicielo
Newbie

This just happened to my phone also. I've been reading the thread and I'm just wondering if anyone has found a permanent fix for this? The ringing hasn't happened again, but I'm worried it will.

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Not applicable

Permanent fix, buy it at T-Mobile where it does not have a faint ring, and the FM Radio is not disabled as with Verizon.

Just love my HTC One.

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