Faint ringing HTC One
macri
Enthusiast - Level 3

I just wanted to start a discussion on Verizon's HTC One. I am on my second phone and have the faint ringing that the HTC Droid DNA owners or complaining about. It happens exactly like they say, Out of the blue it starts ringing from the earpiece and won't stop till I reboot the phone. This makes me think that it isn't an HTC problem but something that Verizon added that is acting up. I haven't heard of this problem with any other carriers and the One has been out for a while. Considering that both the DNA and the ONE have the same problem and are on the same carrier is a good indication that a verizon app is the culprit. Anyways I'm still within my 14 day window to return or exchange the phone and I'm wondering if I should just get a different phone or go for the lucky third times a charm. Any thoughts????

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mmedicielo
Newbie

I love my HTC One also, but if this is a frequent issue (in which I am hoping it isn't) then I need to figure out if I need to get a new phone or switch back to my iPhone... 😕 I can deal with having to tweak some things on the phone if that will help. I appreciate everyone that has been posting about this issue, replying back to others, and keeping all of us with this issue updated.

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Azz316
Enthusiast - Level 2

Over on the "Faint background ringing HTC DNA thread Verizon customer service says "We've worked closely with HTC regarding this and we're working together for a resolution as soon as possible.  Currently the only work around is to place a call or to restart the phone.  I absolutely appreciate your patience in regards to this concern and look forward to the resolution".

I should add you can also switch to GSM or UTMS using Settings, then Mobile Data.  It only takes a second or two, then you can switch back to Global or LTE/CDMA.

I will go over to the DNA thread and let them know we (HTC One) have the same issue and they can work to resolve this one too! 

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kajco13
Newbie

I'm having the same problem. I would love to hear what HTC or Verizon's solution is when somebody finds out.

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gambrej
Enthusiast - Level 3

Still haven't had the problem occur again for since changing the Sims card

and keeping it in lte all the time. The only weird thing is even when I

have it in just lte it still will go down to 3G in some areas but no

ringing noise in almost 3weeks.

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macri
Enthusiast - Level 3

Are you using the app LTE on/off to switch to LTE only?

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gambrej
Enthusiast - Level 3

No just instead of global I have it in lte

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macri
Enthusiast - Level 3

ah ok, switching to lte in the mobile settings won't disable your 3G. The band is called EvDo, you can see it using the LTE on/off app. Your phone is actually in CDMA/EvDo/GSM/WCDMA/LTE auto or CDMA+LTE/EvDo auto. Using the app you can actually force it to use only one of those bands.

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gambrej
Enthusiast - Level 3

Well I am just going to leave it alone since I have not had the issue

anymore. My brother had the same issue and once he changed Sims cards it

stopped for him also. He is running his in lte always. We get great 4g in

almost all of NC on Verizon. Never have issue getting it anywhere.

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PowerDude
Newbie

Add me to the list.... I've had the phone about 2 weeks and  had the faint ringing 3 or 4 times. Every time when I had a weak or non existant signal.

Hate that there doesn't seem to be any resolution (other that possibly a new SIM card). My work is in a fringe reception area and I can't have the ringing going off randomly like it does now.

I have notified HTC of the issue and am now off to report it to Verizon Smiley Happy

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murph1
Newbie

MACRI and/or GAMBREJ:

Is the CDMA/LTE mode fix still working for you all this time?

Contrary to what a previous poster thought, the blue HTC One from Best Buy gets the faint ringing sound too. I have had mine for a week and just heard it today. Makes me wonder if I should return it in next week.

I have switched my phone into the CDMA/LTE mode in the Settings-->Mobile Data-->Preferred Network screen to see if that solves it, but again I have a sample size of "1", i.e. it has happened only one time so far.

So I am especially interested if either of you two can report that this 'fix' is still working since your last posts.

By the way, you mention an app that switches into CDMA/LTE preferred mode for you. Why do you need the app? Why not just change the setting once as I describe above and forget about it?

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Azz316
Enthusiast - Level 2

I keep it in LTE/CDMA and it still happens.  It quits when I change it to GSM or UMTS, then I go back to LTE/CDMA.  The closest I've seem to a "fix" is someone in this thread said their SIM card was changed out and it hasn't happened since...but not sure if that is still true.

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macri
Enthusiast - Level 3

Putting the phone into LTE/CDMA in the phone settings--->mobile data--->preferred network, is different than putting the phone into LTE,CDMA utilizing the app LTE OnOff. When your phone is in LTE/CDMA mode in your phone's settings, your phone utilizes 3 different bands. (LTE, CDMA, and EvDo) EvDo being your 3G band. Putting my phone into LTE,CDMA mode using the LTE OnOff app prevents my phone from connecting to EvDo. It is this band that is causing the problem. As long as you can live without 3G, you will not hear the faint ringing by keeping your phone in LTE,CDMA. Using the LTE app you can toggle LTE only, CMDA only, and EvDo only. I have been successful in replicating the faint ringing at work in a low signal area by switching between the bands, the problem occurs when I'm connecting or disconnecting to EvDo. The problem happens sparatically, If I try switching bands a dozen times I get the ringing once or twice. I've had atleast half a dozen conversations with HTC regarding this problem. They have stated that they are aware of the problem and have begun tracking it. If you contact HTC and they give you a run of the mill response I would mention that this problem is being tracked and refer them to this thread. The only way HTC is going to fix this is if the number of affected phones keeps growing.

murph1
Newbie

Thanks for clarifying what that LTE/CDMA app does, Macri. I understand how it's different from the 'preferred mode' switch. I will usually have access to 4G network here in the city, but where I live (Colorado) there are plenty of places in the mountains where I'm sure would only be 3G access.

But it sounds like you have narrowed it down to the 3G/EvDo band that causes the problem. That is the most confident answer I've seen yet about this issue. Thanks for all your troubleshooting.

I did email HTC this morning and had two email exchanges. I did point them to this thread and intentionally asked them to verify for me that they were working on this problem. He said they were, but no specifics about a time-frame or priority for it.

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macri
Enthusiast - Level 3

It might help if everyone who has this problem contacts Verizon and HTC to help build a case to get the problem resolved. They will be more inclined to provide a solution if the number of affected phones keeps growing. Sitting on the sideline and asking to be informed of the solution when one is found is not helping anyone, including yourself.

mmedicielo
Newbie

I don't believe anyone is sitting on the side, I think they are just trying to catch up with the 12 pages of responses and have a couple people explain it to them in summary. I have submitted an email to HTC regarding this specific 'faint ringing sound' issue and hope to hear from them soon. I do agree that we should get as many people as possible to email them so that they can provide us with sufficient information on how to handle this problem, or develop something that fixes it in the next Android update. We shall see...

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jroeder
Specialist - Level 2

This seems to be a bad batch of the that phone. Me and 2 friends all got the HTC ONE in metallic blue from best buy and have not had any single issue so far. It stinks that such a good phone is getting a bad rep because of that issue. Try and push to get a brand new one if you send it back,, not a refurbished one.

Bisonmom1
Enthusiast - Level 2

It is absolutely ridiculous that Verizon is months behind the other carriers when releasing the phone and then turns out something defective all the while charging the customer hundreds for the phone and service!  Fix the problem Verizon!!  CAN YOU HEAR ME NOW?

GeorgeCT
Contributor - Level 2

Bisonmom1 wrote:

It is absolutely ridiculous that Verizon is months behind the other carriers when releasing the phone and then turns out something defective all the while charging the customer hundreds for the phone and service!  Fix the problem Verizon!!  CAN YOU HEAR ME NOW?

This is sooooooo true...with the stall on delivering the HTC One it should be flawless yet there are issues.

With all the time wasted we assumed that Verizon was testing everything out to make sure it worked and had no issues.

So what's up with that... Verizon.

(no other carriers seem to have issues with the One).

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michelp
Newbie

I am having the same problem.  Second time, instead of rebooting the phone, Changed prefeered Network to GSM/UMTS (no idea what the different options do and I don't care as long as the phone/data work properly), and then back to Global.  Faint ringing stopped.  So, I'm not sure why or if this is the right solution or not, but seems to work.

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rtpbiker
Newbie

The faint ringing problem on my HTC One happened again today.  Although this time the sound volume wasn't so faint, let me explain... The phone's headphone jack was connected to the car stereo and music was playing from the phone going through the car's speakers (mp3 with Android Poweramp app).  I noticed one song playing had a peculiar ring sound in the background which I don't remember hearing in that song before.  I then realized the darn faint ringing problem was occurring and the ring sound was being pumped through the car speakers!! Unbelievable.

Previously when connecting the phone to the car stereo and before the ringing sound started I noticed the signal was "1x", whatever that means.  After the ringing sound started, the signal was "3G".  Shortly after I received a call and the faint ringing stopped.  Oh and one more thing... my wife's Droid DNA had the same faint ring issue again a couple days ago.  I didn't realize top tier smartphones were supposed to have problems like this.

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lsyang
Newbie

go to setting--->power---> disable fast boot, reboot

it solves the problem, at least for now.

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