Choose your cart
Choose your cart
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My phone started updating this morning about 8 AM. Then the screen went black and wouldn't turn on. It doesn't show it taking a charge even though
it is hooked up to the charger. Have removed battery and reinstalled. Nothing. Any suggestions??? Please help!
Hello Stephz,
I'm sorry to hear that your device may have overslept. Allow me to provide some support to get your device wide awake. When completing the update, did you receive any error messages? It may be that your software was not fully installed. If you are still having issues with your device, please complete a hard reset, by visiting http://vz.to/rlYXKN
Please let us know if this is able to resolve your issue, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
Hi Matt,
I am not able to get it to turn on at all. I don't know if the software installed fully. I have tried holding the powe button and the volume button down at the same time and nothing...when I put it on the charger, it doesn't even show the light that it is plugged up. Help!!!