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Forced update now phone won't work
Stephz
Newbie
‎02-09-2013 01:30 PM

My phone started updating this morning about 8 AM. Then the screen went black and wouldn't turn on. It doesn't show it taking a charge even though

it is hooked up to the charger. Have removed battery and reinstalled. Nothing. Any suggestions??? Please help!

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Re: Forced update now phone won't work
vzw_customer_support
Customer Service Rep
‎02-16-2013 08:16 AM

Hello Stephz,

I'm sorry to hear that your device may have overslept. Allow me to provide some support to get your device wide awake. When completing the update, did you receive any error messages? It may be that your software was not fully installed. If you are still having issues with your device, please complete a hard reset, by visiting http://vz.to/rlYXKN

Please let us know if this is able to resolve your issue, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Forced update now phone won't work
Stephz
Newbie
‎02-16-2013 01:12 PM

Hi Matt,

I am not able to get it to turn on at all. I don't know if the software installed fully. I have tried holding the powe button and the volume button down at the same time and nothing...when I put it on the charger, it doesn't even show the light that it is plugged up. Help!!!

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