Re: HTC Thunderbolt: Frequent disconnects from Verizon 4G and Mobile Hotspot
spas2k
Enthusiast - Level 1

The LTE 4g network is complete garbage.  I'm seeing the same disconnects from LTE constantly smack down in downtown cincinnati, where you would think that there should be decent coverage and low network useage.  But unfortunately I get constant disconnects from LTE4g repeatedely and almost every 20-30 seconds. 


This only happens mid-day, in the morning it's fine as it stays on 4g the entire time and speeds are good, but when it does, the phone is basicaly unuseable. 

 

What happens when the 4g signal dies it's horrible death, it kicks off and tries 3g.  During this time the phone has NO data connection as it's connecting to the different network.  Then it tries to reconnect to the 4g network and it again, looses network connection as it switches networks.  Again, NO data connection.  This is constant and it happens all day to the point where this phone is totally USELESS if you are in an area experiencing it.  My OG droid, in the same location worked better as even though the 3g data it received was slow, atleast it was constant.  This is much worse.

 

Verizon needs to fix their LTE network because right now it's not worth any extra $$$ where I live and I won't be paying for it in this state.

Re: Frequent disconnects from 4g and Mobile Hotspot
raisen
Newbie

I am having the same issue as others mentioned on this thread. I live in Los Angeles.

 

Verizon... I am a new customer and within the return period. Please, provide a solution or I wil cancel my service before the trial period ends.

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Re: HTC Thunderbolt: Frequent disconnects from Verizon 4G and Mobile Hotspot
Maxzius
Enthusiast - Level 1

 


spas2k wrote:

The LTE 4g network is complete garbage.  I'm seeing the same disconnects from LTE constantly smack down in downtown cincinnati, where you would think that there should be decent coverage and low network useage.  But unfortunately I get constant disconnects from LTE4g repeatedely and almost every 20-30 seconds. 


This only happens mid-day, in the morning it's fine as it stays on 4g the entire time and speeds are good, but when it does, the phone is basicaly unuseable. 

 

What happens when the 4g signal dies it's horrible death, it kicks off and tries 3g.  During this time the phone has NO data connection as it's connecting to the different network.  Then it tries to reconnect to the 4g network and it again, looses network connection as it switches networks.  Again, NO data connection.  This is constant and it happens all day to the point where this phone is totally USELESS if you are in an area experiencing it.  My OG droid, in the same location worked better as even though the 3g data it received was slow, atleast it was constant.  This is much worse.

 

Verizon needs to fix their LTE network because right now it's not worth any extra $$$ where I live and I won't be paying for it in this state.


 

I'm having the same problems in Cleveland and you are totally correct.  The phone is useless as it tries to connect to the different networks all day long.

 

I've found that restarting your phone will get around the problem for about an hour or so, but that is a totally unacceptable "fix" for this problem.

Re: Frequent disconnects from 4g and Mobile Hotspot
ajnevares1
Specialist - Level 1

Same here since I initially recd the device on 03/18 (phoenix,az). Spoke with Verizon this morning and there is a 4G outage, I cannot even get 3G at the moment

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Re: Frequent disconnects from 4g and Mobile Hotspot
vphung
Newbie

I am also getting disconnects in San Diego, I tried the last few days and this morning and I am still getting disconnected. Any ideas? Tier 2 of Verizon Support was not help yesterday.

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Re: Frequent disconnects from 4g and Mobile Hotspot
investigatorsf

just got my new phone yesterday, tried the hotspot but cant use it the phone goes crazy and the lte goes on and off and it messes up the data on the phone too, on the coverage map my location is dark red for solid 4g coverage but my phone has 0 to 2 bars most of the time and phone switches to 3g 30% of the time i am not very happy with this verizon service, just came from sprint thought they was bad, i sure hope they are fixing the problem, so verizon do i get a discount for my troubles?

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Re: Frequent disconnects from 4g and Mobile Hotspot
dcpmark
Enthusiast - Level 2

My Thunderbolt was working perfectly since launch day here in LA. No dropped 4G service that I could see, and I was connected to the MHS for 8 hours a day all week. Then, on Friday, around the late morning it started dropping 4G over and over again, but only when connected to the MHS. Data Roaming has always been on, and the service has always been set to Automatic.

 

This is clearly a Network configuration issue, and I'm going to try the suggestions of unclicking the Data Roaming option and selecting Home only on Monday. I have til next Friday to return the Thunderbolt.

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Re: Frequent disconnects from 4g and Mobile Hotspot
captainflannel
Enthusiast - Level 1

No data at all on my HTC Thunderbolt.  With the other issues I've had with it, Calendar Exchange not syncing and bluetooth volume, this phone is completly useless. 

Re: HTC Thunderbolt: Frequent disconnects from Verizon 4G and Mobile Hotspot
toddlerCO
Enthusiast - Level 1

I'm experiencing the same intermittent disconnects as other in this thread.

 

I wanted to add that it's happening on the 4G network, and the 3G network.

 

I was in Minneapolis last week and had trouble on 4G there.

And I'm home in SW colorado now and we only have 3G here.

 

Same intermittent disconnects/hotspot reset issue on both networks.

 

Very disappointing, since I mainly use this phone as a data connection.

Re: Frequent disconnects from 4g and Mobile Hotspot
dcpmark
Enthusiast - Level 2
Well, I started the day with a quick disconnect/reconnection, then I switched to Home only and unchecked data roaming. After a speedtest showed a slowdown I switched back to Automatic but left data roaming off. No observable disconnects the rest of the day.