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HTC One - Camera Not Focusing

My camera is not focusing and when I push on the screen, it says "AUTO EXPOSURE/AUTO FOCUS LOCKED".  With that, the screen does not move around as you move the phone around and you can't see what your taking a picture of.  When I switch to video, it does move as you move the phone and is fine..but camera is not.  ANY IDEA WHAT IS GOING ON?

Re: HTC One - Camera Not Focusing
Customer Service Rep

Let's make sure we get your camera focused, lala1229! How long has this been going on? Is your software up to date? Do you have any casing or protection that may be blocking your camera? Please share details.

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