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HTC One - Camera Not Focusing
lala1229
Newbie
‎04-10-2014 07:40 AM

My camera is not focusing and when I push on the screen, it says "AUTO EXPOSURE/AUTO FOCUS LOCKED".  With that, the screen does not move around as you move the phone around and you can't see what your taking a picture of.  When I switch to video, it does move as you move the phone and is fine..but camera is not.  ANY IDEA WHAT IS GOING ON?

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Re: HTC One - Camera Not Focusing
vzw_customer_support
Customer Service Rep
‎04-12-2014 08:06 AM

Let's make sure we get your camera focused, lala1229! How long has this been going on? Is your software up to date? Do you have any casing or protection that may be blocking your camera? Please share details.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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