Hi all, I registered here just so that I could respond to this problem. I also have a Rezound and during the last 2 weeks my soft keys have slowly gotten to the point where they no longer function. I admit that it does seem a little odd that we all seem to be experiencing this in a relatively short time span however in my case I cannot blame a VZW update because shortly after buying my Rezound I >>comment deleted<< My phone has never received an update from VZW. >>comment deleted<< therefore I have come to the conclusion that it must be a HTC hardware problem. I hope that this information is helpful to someone. Should anyone have any questions, I will try to answer them to the best of my ability.
Message was edited by: Verizon Moderator
I have followed her (Melissa_VZW) back - as she suggested - and I guess I'm waiting to be approved to be able to send her a direct message with the info. I don't use 'twittter" so hoping I don't have to use that to get some attention. I have the info she was looking for to send on to a HTC counterpart.
If someone know the correct process to get to Melissa_VZW pls advise - Nornee"?
There's an "m" in there...@melissam_VZW. I'm not sure why it's not included in her comments in this forum. i finally figured it out when I looked at who was following me from my profile page. I was able to send a direct message with my info from her profile page.
I haven't heard anything further from Melissa.
Message was edited by: N McGuire
Adding my name as well just started loosing the soft keys in the past week its getting worse daily have tried everything from a hard reset to battery pulls and clearing the cache. Pretty feed up considering I just updated to the Rezound in October 2012.
Well, went to the store, I had the extended warranty, so they sent me a new phone. Apparently, they don't test their refurbs that well, because it won't even fully boot.