HTC Rezound soft keys not responding?

[russrock1]

Ok....I have the same damn problem. The 4 soft keys suddenly stopped responding last week.

I have babied this phone and its never been mistreated at all.

The damn buttons don't work and the Verizon salesperson said I will "unfortunately, have to deal with it."

So now i am contractually obligated to Verizon Wireless with a substandard device that's 1 and 1/2 yrs old?

This is BS, the phone is barely functional without these keys. So i'm just screwed?

[Cbyrdjr]

I ended up rooting mine and installing a custom rom.  I got tired of pulling the battery 3 or 4 times a day.  The phone works perfect now.

It's a shame that with the number of people complaining about this problem here and on other forums dedicated to this phone that Verizon will not acknowledge there was a problem with the recent update.

[russrock1]

Just got off the phone with HTC on this issue.

They offer no help on the this matter and don't recognize this soft-key issue as a real problem (i.e. recall).

They want me to send the phone to them, for which I time will be without a phone, and spend an estimated $90-110 for the repair. They cant give me a specific quote without my device in their hands so who knows how expensive this could be. Being I'm outside the warranty window of 1-year i'm getting screwed. If the device was several years old I could understand but it's a flipping 1&1/2 old phone!!!!!! It can't even make it through a freaking 2-year contract...sheesh!!!!

[Ann154]

FYI, discussion of custom modifications to the phones are frowned upon here because of the Terms of Service for the forum.

[russrock1]

FYI, Verizon and HTC don't give us much choice.

[Cbyrdjr]

Then I guess linking this google search will most certainly upset some people

http://lmgtfy.com/?q=rezound+soft+keys+not+working+after+update

Factory resets don't fix it either.  I simply stated what I did to fix mine.  I certainly didn't go into details on how to do it, nor would I suggest anyone trying it who hasn't worked with Android devices.  You can turn your almost worthless phone into a completely worthless one.

[ArtieC99]

Just adding my name to the people with the same issue.  My rezounds buttons have stopped working too.

[russrock1]

So, I sent my phone to HTC with this soft key problem.  This sending out to fix occurred because I called Verizon. The Verizon rep transferred me over to HTC who in turn told me I had to send my phone in for repair. I thought fine, whatever, just fix it. I'm sick and tired of the run around.

Just got a email from HTC....$160 to fix this phone. I'm at the point i'm ready to explode. I need my phone and I am only up for a new one in February. That's a long way off. Again, I believe this to be a software issue. The phone was never abused. What? An HTC product can't make it the duration of a 2-year contract without going to crap?

Anyone have any insight on this. I feel im getting screwed over.

[russrock1]

BTW...im using my old Samsung Omnia while waiting on my Rezound to be fixed. The Omnia still seems to function my dear Verizon/HTC.

What? You sell inferior products now?

[Cbyrdjr]

I'm not allowed to tell you how I did it here, but I did fix mine.  If you're desperate, Google is your friend.