1 Solution
Please someone tell me when the update with the fix for the power cycling issue on Thunderbolts will roll out. I was told by someone at Verizon that it would be the end of June... Hello.. This is JUNE 30th and NO update so far.. The rebooting is annoying and irritating and embarrassing when I am on a call. Unacceptable.. Verizon should have at least made it right and offered us another, comparable droid phone and not forced us to renew our contracts to do it. This is not our fault. This is the SIXTH Thunderbolt I have had. The THIRD one in the last three days. The problem seems to be getting worse.. Hurry up with the fix or at least offer me another phone. This one is useless.
Solved! Go to Correct Answer
The update for the Thunderbolt will not include Gingerbread. You are able to sign up for email updates on this topic here .
Thank you!
I agree, I heard the June 30 rumor too and held out some hope. Its now July and the rebooting continues. This is unacceptable!
Where did you all hear the June 30th rumor? That's all it was - a rumor.
July 1st, 2011, approx. 11:30a, I was told by VZW support (take w/ grain of salt and all that)
1. The update was actually supposed to be released 2nd half og June/2011
but HTC has not released it yet.
2. Verizon front loads all the uninstallable bloatware garbage, so they send it
to HTC, HTC compiles it into the update, then pushes the complete update
back to VZW for distro.
3. The latest date given to the poor **bleep** that work for these clowns
is July 15th.
4. No compensation is being offered to suckers like us that paid
for the most expensive phone they have, even tho over the past 2-3
months, the phone has not worked as advertised or promised.
The reason? "Thay have a fix in progress".
I wonder if I can skip my bill for 2-3 months and tell them,
"I have cash, in progress, so chill and you'll get it soon enough".
So there you go..
TL ; DR
Verizon says go **bleep** up a rope until Mid-July and if HTC has
sent us our bloatware infested update by then, you'll get it.
holding my breath for July.....Yea right.
VZ and their **bleep** is absolutely comical
Funny, because VZWSupport replied to a tweet that I sent them saying that it is development now to resolve the issue and the official release date is not available. I think the worst part, for me anyway, is that there is no clear answer of a plan on how or when this issue will be resolved.
In my job, the two things that both Verizon and HTC are doing that confuse me are that they are not communicating to their customers and they are taking a ridiculous amount of time to come up with a solution. I agree that we don't want them to come out with a sub-standard product as that is what brought us here, but my turn around time with a program concern is five days. Flat!. Any more than that and I will be looking for a new job because the industry standard is five days or less. Now, I'm in the manufacturing and production industry but I wouldn't think that the people that manage their development teams are very happy about any of this if they care at all. I mean, they've made their money from us so the incentive isn't amazingly high.
tl;dr
Both VZW and HTC need to come up with something soon and need to let customers know what to expect. No need for secrecy.
TBhouston wrote:
Why do you keep getting new phones for a software issue...
I have been wondering this for some time, so many users keep exchange devices for software issue and then get upset because the replacement has issues also.... Heres a unique thought, they have the same software....
Wildman wrote:
TBhouston wrote:
Why do you keep getting new phones for a software issue...I have been wondering this for some time, so many users keep exchange devices for software issue and then get upset because the replacement has issues also.... Heres a unique thought, they have the same software....
to be fair, most of them are not having problems, so replacing it seems like the logical step. mine has never rebooted, and most of the (over a million) tbolts don't have the issue. we see the ones here that have the issue. the majority of the users don't have a problem and have no reason to even visit a forum. if you troll around androidpolice, phandroid, xda, etc, etc...you'll see many users that have no idea what the reboot problem is. if they can't fix your phone and couldn't tell you when an update was coming, then i think trying a replacement is a fairly logical attempt at a solution. also, when this problem initially started, many people were replacing devices and recieving the CLNR's that had not installed the May update (which caused the problem). i saw a lot of users ask "how do i go back to the old software...before the update?" well, they could attempt to by getting a CLNR (as many of those had not recieved the update yet).
TBhouston,
I agree with you. Verizon Tech Support offered me two phones (2 of my 5 lines have T-Bolts) with the older software on it. I said no thanks. The problem is with the existing software and not the phone. So Verizon & HTC need to fix software.
It's a shame that we are paying top dollar for wireless service and not receiving complete service for our money due to these software problems.
I was told 6/30/11 for the software fix by Tech Support. That date came and went.
The 7/8/11 update did not fix my two major problems (rebooting & audio).
TWD913
I understand your frustration over this issue and having multiple replacements. We do not have any dates for the software release yet. Any dates mentioned are just rumors and even if we were to guess at dates, those can change at any time. The last information we received internally is that the fix is being regression tested, and the resolution will be in the next software release. This information was received today. I apologize that I don't have any more information.
What does "regression tested" mean?
Is this Software update going to include Gingerbread?
The update for the Thunderbolt will not include Gingerbread. You are able to sign up for email updates on this topic here .
Thank you!
If yall keep wanting to post that links, I'd suggest getting the people in charge to actually email something out. Most of the time I don't get anything and even if I do, it's a week late.
The update for the Thunderbolt will not include Gingerbread. You are able to sign up for email updates on this topic here .
Thank you!
WOOT.. The Rollout is delayed AND it won't get Gingerbread either.. NICE WORK VZW..
[Edited to comply with Terms of Service]
Disregard my question, I looked it up ... http://en.wikipedia.org/wiki/Regression_testing
I've just about had my fill of this crap. Poor signals, device that re-boots or turns completely off and no idea when a fix is coming.
Its very annoying when my Phone shuts off by its self at will, Its my only Phone my land line was shut off last year to save money
and my main issue is IM a Police Officer so IM always on call its kind of hard to receive a call when the phone is off and I have no idea that it shut off. The Update is out because I tried to update it to day and that failed twice today and when I called Verizon Wireless. They told me I had to wait tell they pushed it to my device. So my main question is when will it be pushed to my phone?
Start a new topic or ask questions in the open forum.
