HTC Thunderbolt not connecting to 4G

[breezy21]

Just got the Tbolt and it will only connect at 1x speed. I have 4G and 3G in my area for sure. Please help.

[Ann154]

What is the network mode type under mobile network in the phone settings?

[breezy21]

It says lte/cmda

[budone]

Is this a brand new device?

What connection did you receive with your prior device?

Does this occur where ever you are?

[breezy21]

No, this is not a brand new device. It is manufactured refurbished. With my prior device, which was a used Droid Razr Maxx, I received 4G lte with not hesitation and I have been in the same area for the last 3 months. I'm hoping the fact that it is refurbished is not the problem because I have read that others are having the same problem with a brand new device.

[budone]

I had a TB for over 2 years and I never had a problem with 4G once it came to where I lived. My thought was the fact it may be a refurbished device and you answered that question.

Have you tried a master/factory reset?

[breezy21]

No I haven't. Not sure how to do it.

[budone]

Hard Reset - Thunderbolt™ by HTC

Let us know the outcome

[Ann154]

Is this a new SIM card or the old one from your previous phone with an adapter?

[breezy21]

It is a new SIM card, I got it direct from a Verizon Store.