Having trouble...

[jgil081095]

I was trying to clean up my phone's memory, and I must have deleted something I needed.  Now I can't upload any pics to Facebook.  I can upload to Instagram just fine, and the Instagram  posts to facebook, but if I want to post directly from the camera using "share", it won't work.  Anyone have any idea what I need to fix? 

Thanks. 

[chromepickle · Accepted solution]

The best thing to do maybe to do a factory reset. Make sure to unmount the SD card and remove it first. Just to be safe. Next you will want to use your Backup Assistant to backup your contacts. Then do the Factory Data Reset.

[vzw_customer_support]

Hi Jgil081095!

I hope your back up and running based on Chromepickle's response (thank you!).  They definitely have the right answer.

If you have any further questions, don't hesitate to let us know!


Thank you!

MelissaM_VZW
Follow us on Twitter @vzwsupport