How do I get the LED notification light to work?
confusing
Enthusiast - Level 2

Hey, wondering why the light led not working on Htc one m7??? i tried everything like reset factory etc.. STILL SAME.. Ugh.... Anyone know how to force it to work????

0 Likes
Reply
1 Solution
ajnevares1
Specialist - Level 1

I had this same problem and there are two fixes depending on how you set up your phone

If you did not disable any of the messaging apps (Verizon Messaging or Hangouts) then go to Settings>More(Under Wireless and Networks)>Default SMS app and select Messages. I just did (yet another) factory reset on my phone, didnt bother disabling apps, went this route and it works without issue.

The other fix is weird but worked...perform a factory reset on your phone and DO NOT restore your apps. When going thru the setup, do not sign into GMAIL and proceed with setup. Once you're at your home screen, confirm the notification light works by messaging yourself (or have someone text you) and assuming the light works, you can proceed with signing into Google and restoring your apps.

I believe it has something do to with so many potential messaging apps and you need to establish the default one way or another. Good luck, hope it works!

View solution in original post

11 Replies
ajnevares1
Specialist - Level 1

Oops, my bad...you said you were having this issue on the M7. The steps I mentioned are the steps I took for the M8

ajnevares1
Specialist - Level 1

I had this same problem and there are two fixes depending on how you set up your phone

If you did not disable any of the messaging apps (Verizon Messaging or Hangouts) then go to Settings>More(Under Wireless and Networks)>Default SMS app and select Messages. I just did (yet another) factory reset on my phone, didnt bother disabling apps, went this route and it works without issue.

The other fix is weird but worked...perform a factory reset on your phone and DO NOT restore your apps. When going thru the setup, do not sign into GMAIL and proceed with setup. Once you're at your home screen, confirm the notification light works by messaging yourself (or have someone text you) and assuming the light works, you can proceed with signing into Google and restoring your apps.

I believe it has something do to with so many potential messaging apps and you need to establish the default one way or another. Good luck, hope it works!

confusing
Enthusiast - Level 2

ajnevares3

THANK YOU FOR TRYING HELP ME WITH UR INFORMATION.... I WENT AHEAD DO WHAT YOU EXPLAINED..

IT WORKED ON MY HTC ONE M7!!!!!!!!!! THE LIGHT LED IS WORKING NOW.. BECAUSE OF YOU, YOU RE BEST!!!!Smiley Happy

THANK YOU SO MUCH!!!! Smiley Happy

ajnevares1
Specialist - Level 1

Right on, happy to help! Thanks for the compliment Smiley Happy

0 Likes
Reply
Ann154
Community Leader
Community Leader

Does it work at all? For charging? The LED notification is turned on?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
confusing
Enthusiast - Level 2

the red light led will come when its charging.. thats it... nothing more that light led will come for... to ANN154@

0 Likes
Reply
Ann154
Community Leader
Community Leader

What about when the phone is fully charged? Is there a green solid light?

If yes, then the LED should be functional.

If no, then the LED hardware is malfunctioning

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
confusing
Enthusiast - Level 2

BUT ANN158@, THANKS FOR TRYING TO HELP ME.. I GUESS ILL TAKE IT TO VERIZON... I HOPE THEY WILL HELP ME BETTER THAN BEFORE... THANKS AGAIN @

0 Likes
Reply
Ann154
Community Leader
Community Leader

It is a hardware defect and should be replaced for a warranty exchange as long as you don't have any water damage or cracked screens.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support
Customer Service Rep

Ann154, thanks for helping us support confusing with information regarding our manufacturer warranty. We're here to assist with troubleshooting issues on devices. In the event that we're unable to resolve the issues after troubleshooting, we will provide a warranty replacement device in exchange for the defective phone. However, this replacement option does not cover a phone that has physical or liquid damage.

LasinaH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply
confusing
Enthusiast - Level 2

when the phone is full.. no green.... or else.... ugh,... it sucks when its not working.. i need it..

0 Likes
Reply